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First check the Troubleshooting Guide in your owner's guide. Some troubleshooting suggestions are included here. You can reach us by phone, please click here for the correct phone number. So we can serve you better, please have the following information available when you call: - Product model and series number, if applicable
- Serial number(s): Please note that LIFESTYLE® systems have separate serial numbers for the music centre and ACOUSTIMASS® module
- Date of purchase
- Details of the problem you are experiencing
- If your product is no longer covered under warranty and you plan to send it to Bose for repair, please have your credit card number available
When attempting to troubleshoot a problem — whether over the telephone or online — have your product nearby. This will help you to follow instructions correctly, check hookups and make any necessary adjustments. If your problem cannot be solved over the phone, our representatives will advise you the best way to get your product repaired. In most cases we can arrange pick-up, repair and delivery back to you.
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