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Repair and replacement

Find your serial number

Each Bose product has a unique serial number or a 4-digit code located on the product or original packaging. Most serial numbers can be found on the back or bottom of the product, and they’re typically near a barcode. Most serial numbers are 17-digits long (or 4-digits long for some headphones) and can include letters and numbers.

In addition, products compatible with the Bose® Connect app, the Bose Music app, the Bose Sleep app or the Bose Hear app will display the serial number in the app under Settings > Product Info.

Here’s an example of what a serial number on a product can look like:

Serial number bar code

If you don’t have your serial number, select your product and we’ll help you find it.

Start a new service request

Add your unique serial number or four-digit code to start a new service request.

Enter a serial number or 4-digit headphone code
The serial number or 4-digit headphone code you entered was either not found or entered incorrectly. Please try again
The information provided was either not found, or entered incorrectly. Please try again.
We’re sorry, but we can’t seem to identify your product. Please double check the unique ID number and try again

We're sorry, but we can't seem to identify your product at this time. Please Contact Us for further assistance.

Please insert the serial number for your bass module