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Bose QuietComfort Ultra Earbuds

Sold from 2023 – present

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Sound
Bluetooth®
Battery
Setup
Power
Microphone
Noise Cancellation

If sound is missing from the left or right ear while listening to your product, try the following:

This is normal: It may take a moment to switch sources if both sources are playing. During this time, it may seem like the new source is paused or the headset is not producing sound.

If you experience distortion, crackling, static, noise or unexpected poor sound quality from your product:

If the music or audio counter in the any music app, including the Bose App, does not stop while you are not using the earbuds, try the following:

If you hear excessive low frequencies from your product, the sound quality might be boomy, muffled or difficult to hear. To reduce the bass response and/or increase the treble response, try the following:

If the video on the TV or device you are watching does not match up with the corresponding audio you are hearing from your product, try the following

If you don't hear enough low frequency audio from your product, the sound quality might be tinny, shrill or lacking fullness. To increase the bass response or reduce the treble response, try the following:

If your product seems to be set up properly but does not produce sound, try the following:

If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:

Gapless playback is intended to provide a seamless listening experience when there is transition between songs. In certain situations, a gap or brief moment of no audio may occur between tracks. Review the information below to determine whether gapless playback is supported for your listening experience.

If the volume level heard from your product is faint or quieter than normal, try the following:

If you are unable to set Siri's voice level to a comfortable listening level, try the following:

If audio stops when removing one earbud while listening, try the following:

If you experience static, distorted audio or unexpected noises from headphones when loud noise around you, note the following:

If you are experiencing noises, such as buzzing, squealing, hissing or any other unwanted sounds, please try the following: