If you experience distortion, crackling, static, noise or unexpected poor sound quality from your product:
When connected to a computer running the macOS X operating system, computer system alert and alarm sounds will play through the connected Bose speakers. If these system sounds are too loud or too quiet compared to other media you are listening to from the computer, try the following:
If you hear excessive low frequencies from your product, the sound quality might be boomy, muffled or difficult to hear. To reduce the bass response and/or increase the treble response, try the following:
If you don't hear enough low frequency audio from your product, the sound quality might be tinny, shrill or lacking fullness. To increase the bass response or reduce the treble response, try the following:
If the video on the TV or device you are watching does not match up with the corresponding audio you are hearing from your product, try the following:
If your product seems to be set up properly but does not produce sound, try the following:
If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:
Gapless playback is intended to provide a seamless listening experience when there is transition between songs. In certain situations, a gap or brief moment of no audio may occur between tracks. Review the information below to determine whether gapless playback is supported for your listening experience.
If you hear a clicking, whirring, vibrating or other unusual sound coming from your product, try the following:
If the volume level heard from your product is faint or quieter than normal, try the following:
If your product appears to be receiving power but won't power on as expected:
If you are unable to turn on your product while it is unplugged and using only battery power, try the following:
If power to your product seems intermittent or it powers on and off unexpectedly, try the following:
If your system indicates that your battery is charging but never indicates that charging is complete, try the following:
If you are unable to turn up or turn down the volume of your product or experience unexpected volume changes or spikes in listening level, try the following:
If you are experiencing issues where Spotify Tap does not work with your device, please try these steps:
If you push the buttons on your product but they do not respond or do not control you product as expected, try the following:
If you cannot link speakers together to play in party or stereo mode, try the following:
If the battery charge level drains at a faster rate than expected, try the following:
If your system indicates that your battery is charging but never indicates that charging is complete, try the following:
If your product is plugged in to charge but the battery level does not increase or your product does not indicate that the battery is charging:
If the Bluetooth connection between your product and a connected audio device is only reliable within short range of your product, try the following:
If the Bluetooth connection between your system and a connected device (e.g. laptop, smartphone, or Bose app) is intermittent or is lost unexpectedly, try the following:
If you cannot link speakers together to play in party or stereo mode, try the following:
If you have trouble using Party Mode (playing two speakers in unison) or Stereo Mode (playing two speakers as a left/right stereo pair), try the following:
If you cannot link speakers together to play in party or stereo mode, try the following:
If your product is not functioning properly after getting wet, view the following:
The Power LED flashing white and amber is indicating an internal error. Try the following:
If the app cannot find the product you have already added to your Bose account, it might show "searching" or "unavailable" when trying to select that product. In some cases, the product might not show up in the app if it is not found. To resolve this, try the following: