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Low or missing audio and vocals (Stereo phase cancellation)

  • Make sure the system is set up properly.A connection may have come loose or may be incorrect. Check all connections.
  • Try a different input on the ToneMatch mixer.Using the same source and same cable, try a different input on the ToneMatch audio engine.
  • Try a different source.If the source is a microphone, try a different microphone. If the source is an instrument, try a different instrument. If the problem goes away with a different source connected, the problem is with the source.
  • Check how devices are connected to the ToneMatch mixer.Stereo phase cancellation can be caused by sending two signals into one mono input. If the device (phone, laptop, tablet) is connected with a 3.5 mm stereo TRS to a 1/4” ‘stereo’ TRS mono input, it will not separate two signals properly in one connection. The result is lack of vocals, bass and many other aspects of a song. If this is the case, please provide the customer with part 353699-0010 3.5 mm stereo male to dual 1/4” mono male.

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