Use this information if you experience issues with your music library.
Unable to access music library
Applies to:
- CineMate 220 home cinema system
- CineMate® 120 system
- CineMate® 130 system
- CineMate® 520 system
- Lifestyle® 525 Series II home entertainment system
- Lifestyle® 535 Series II home entertainment system
- Lifestyle® 600 home entertainment system
- Lifestyle® 650 home entertainment system
- Lifestyle® 135 home entertainment system
- Lifestyle® 135 system II
- Lifestyle® 235 system II
- Lifestyle® 235 system III
- Lifestyle® 525 III system
- Lifestyle® 535 home entertainment system
- Lifestyle® SoundTouch® 135 entertainment system
- Lifestyle® SoundTouch® 525 system
- Lifestyle® SoundTouch® 535 system
- Wave® SoundTouch® system
- Wave® SoundTouch® system IV
- VideoWave III 46
- VideoWave III 55
- SoundTouch® 300 soundbar
- SoundTouch AM3 Wi-Fi speaker system
- SoundTouch® Wireless Link adapter
- SoundTouch 10 wireless speaker
- SoundTouch® 120 system
- SoundTouch® 130 system
- SoundTouch 20 wireless speaker
- SoundTouch® 20 system
- SoundTouch 30 wireless speaker
- SoundTouch® 30 system
- SoundTouch® 520 system
- SoundTouch® Portable system
- SoundTouch® SA-5 amplifier
- SoundTouch® Series II wireless adapter
- SoundTouch® Stereo JC system
- SoundTouch® 20 Series II Wi-Fi® music system
- SoundTouch® 30 Series II Wi-Fi® music system
- SoundTouch® controller
- SoundTouch® Portable Wi-Fi® music system
- SoundTouch® SA-4 amplifier package
- SoundTouch® Stereo JC Series II Wi-Fi® music system
- SoundTouch® wireless adapter
- Bose® Lifestyle® SoundTouch® 235 entertainment system
- SoundTouch 300 soundbar
- SoundTouch soundbar system
- Lifestyle 550 home entertainment system
- Reboot the computer or NAS drive that hosts the music library
- Reset your Bose system
- If using iTunes 12.2 or newer, open iTunes and select iTunes > Preferences > Advanced. In the Advanced settings, make sure that “Share iTunes Library XML with other applications” is ticked so the iTunes library is available to the SoundTouch system
- If using iTunes 12.5.1 on a Windows computer, make sure that the “iTunes Music Library.xml” file is located in the default iTunes location (C:\Users\[username]\Music\iTunes). If it is not located here, find the file and move it
- Log in to the router’s settings menu and temporarily disable the router’s firewall to determine whether it is blocking SoundTouch functionality
- If using a NAS drive, determine whether the drive is accessible with Windows Media Player or iTunes. If not, it is likely not communicating on your network. Try resetting the drive or reconnecting it to the network
- Remove and re-add the music library:
- In the app, select Menu (≡) > Settings > Music Services > Music Library
Note: On desktops and tablets, if the Menu icon (≡) is not visible, the slide-out menu might already be open - Select your music library
- Choose “REMOVE MUSIC LIBRARY”
- Choose “REMOVE” from the confirmation pop-up
- Re-add the music library through the app by selecting Menu (≡) > Add Service > Music Library on NAS
- Give the library a new name (optional)
- Choose “ADD MUSIC LIBRARY”