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Bose Connect app does not detect product
If you open the Bose Connect app on your iOS or Android device but your Bose Bluetooth® product is not found or does not appear in the app, try the following:
On the Bluetooth® device, remove all entries of your Bose product.
- On the device you're trying to connecting, go to the Bluetooth settings.
- In the list of remembered Bluetooth connections, find your Bose product and remove it. You might have to choose to forget or unpair it.
- Remove any additional entries for your product in the list, including any entries that begin with "LE-".
- Try connecting again.For help connecting, see Connecting a Bluetooth device.
Reboot the Bluetooth® device.
Electronics, such as cell phones, tablets or computers, might need to be reset on occasion to correct minor issues. This is typically done by turning the device off, then powering it on again.
Clear the Frames memory of previously-connected Bluetooth® devices.
- Power on your Frames.
- On the right side, press and hold the button for 10 seconds until you hear “Bluetooth® device list cleared.”
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