Product does not power on with battery power

It is recommended to use only the Bose power supply included with your product. Using a third party power supply is not recommended. If it is necessary to connect a third party power supply, however, be sure the specs on the power supply match the power requirement found in your product specs.

The speaker will turn off 30 seconds after the cover is closed. Be sure the cover is open when listening to the speaker.

If the product is disconnected from AC power and unused for 7 days or more, it enters a protection mode to preserve battery power. This is typically the case with brand new products removed from the box. To reactivate the speaker, connect it to AC power. Be sure to use the Bose power supply that came with the speaker.

Be sure the battery is not depleted. For more information, see Checking the remaining battery charge.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

When disconnecting the power cord, a tone should play from the left speaker; when reconnecting the cord, a tone should play from the right speaker. If a tone is not heard, service is needed. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service