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Low audio from product
If the volume level heard from your product is faint or quieter than normal, try the following:
Determine if the problem is specifically related to bass performance.
If there is too little bass, see Too little bass or too much treble from product.
If there is too much bass, see Too much bass or too little treble from product.
If there is too much bass, see Too much bass or too little treble from product.
Be sure the system is set up properly and all connections are secure.
A connection may have come loose or may be connected incorrectly. For more info, see Setting up your product.
Turn up the volume of the connected device.
Set the device volume to 90–100% to send a strong signal to your product. Then, use your product to adjust the volume level.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Run the ADAPTiQ audio calibration to optimize the sound of your system.
Since different environments affect how sound is heard, use ADAPTiQ can calibrate you system. It listens to how your speakers sound in your room, then adjusts the sound as needed to optimize sound quality. For more info, see ADAPTiQ system setup and deactivation.
Try a different set of powered speakers.
If available, connect a different set of powered speakers. If the same issue occurs, the issue is with the computer or its audio settings.
If the issue occurs with a certain source, select it below for more help.
TV
Cable/satellite box
Another device (i.e. Blu-ray player, game system, tablet, etc.)
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