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Product will not turn on
If your product appears to be receiving power but won't power on as expected:
Check if the battery is charged.
Be sure the battery is not depleted. For more info see, Checking the remaining battery charge and Charging your headphones.
Make sure to charge earbuds before use
The battery will drain if the earbuds are not used or on the charging base. This could happen upon first use or if the product has not been used or charged in a while. For best performance and longevity, charge your earbuds when not in use.
IMPORTANT: The earbuds' battery drains when stored in the carry case and not in use. For best results, ALWAYS charge your earbuds when not in use.
Wake earbuds from sleep mode
If powering on for the first time, make sure you press the button on the left earbud and then the right earbud.
Make sure the earbuds are on the charging base correctly when charging
The direction of the earbuds must match the diagram on the charging base.
- Look for the L and R markings to ensure you place the correct earbud on the correct side.
- The earbuds will magnetically snap into place.
- The status lights will blink white to indicate that they are charging and will glow solid white when fully charged.
- If the earbuds are not placed on the charging base correctly, they will not charge
Correct Incorrect - If the status lights blinks blue, the earbuds are not on correctly and they will not charge
- If you are playing music and place the buds on the charging base, the music should stop. If the music continues playing, the earbuds are not on the charger correctly and will not charge
If your product has been in extreme hot or cold temperature, wait until it reaches room temperature.
If the battery temperature is beyond the operating temperature range, wait until the product reaches room temperature, then try again.
Check for and install any available product updates.
On a computer, visit btu.bose.com and follow the instructions to ensure your product has the latest features and enhancements. See Updating the software or firmware of your product.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Check that the USB charger meets the power requirement of your product.
On the USB charger, there will be text that indicates the amp (A) or milliamp (mA) rating of the charger. This rating varies among chargers – including those supplied with different models of Bose products. The closer the amp rating of the charger is to the maximum amp rating of the product, the more quickly the product will recharge. If the amp rating of the charger is too low, the product may recharge slowly or not at all. Refer to the specifications indicated on the product or within it's owner's guide on for details.
Some products require minimum of 1 amp of current in order to recharge. Many USB ports on a computers can only provide a maximum of 0.5 amps of current. Be sure to use a safety-agency-approved power supply that meets local regulatory requirements (e.g. UL, CSA, VDE, CCC).
Some products require minimum of 1 amp of current in order to recharge. Many USB ports on a computers can only provide a maximum of 0.5 amps of current. Be sure to use a safety-agency-approved power supply that meets local regulatory requirements (e.g. UL, CSA, VDE, CCC).
Try a different charger.
Charge times can vary based on the charger. Chargers with a higher current rating generally charge products faster than those with a lower rating. Chargers typically list a current rating on the label in amps (A) or milliamps (mA). A current rating of 1 A / 1000 mA or higher is recommended.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service