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SoundTouch® Wireless Link adapter

Sold from 2016 – 2021

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No audio from product

If your product seems to be set up properly but does not produce sound, try the following:

Check the volume level of the Bose system.

Be sure the system volume is not turned down. Using the volume control, gradually increase the volume level.

Turn up the volume of the connected device.

Set the device volume to 90–100% to send a strong signal to your product. Then, use your product to adjust the volume level.

If there is more than one Bose system on the network, be sure the correct one is selected in the SoundTouch app.

If you have more than one Bose system, tap the system tray at the bottom of the app, then swipe left or right to select a system.

Reboot the Bluetooth® device.

Electronics might need to be reset on occasion to correct minor issues. This is typically done by shutting down the device, then powering it on again.

Check for and install any available product updates.

If using the SoundTouch app for Mac or PC, close and reopen it.

Restarting the application could resolve connection and performance issues. This also restarts the SoundTouch Music Server, which is used for music libraries stored on a computer or NAS drive.

Try a different app.

If the issue only occurs with a particular app, it is likely related to the app or app settings.

Determine if the issue occurs with another Bluetooth® device.

The source device currently paired to your product may be causing the issue. Try pairing a different Bluetooth source to see if the issue is isolated to that device.

Remove your product from the memory of the Bluetooth® device, then try again.

In the Bluetooth settings of the Bluetooth device, find the list of previously connected products. Remove your product from the list, then reconnect it to the device. For more info, see Connecting a Bluetooth device.

Restore the system to its factory defaults and restart the set up process.

For more info, see Resetting your product.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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