Back to article
3345
Battery will not charge
If your product is plugged in to charge but the battery level does not increase or your product does not indicate that the battery is charging:
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Check if the connected power outlet is working.
When connected to power, your product plays a tone. If you plug in but don't hear a tone, try plugging in another device (i.e. a lamp) to the same power outlet to confirm the outlet works.
Try a different charger.
Charge times can vary based on the charger. Chargers with a higher current rating generally charge products faster than those with a lower rating. Chargers typically list a current rating on the label in amps (A) or milliamps (mA). A current rating of 1 A / 1000 mA or higher is recommended.
If you're using the charging cradle:
Try the following:
If the battery was previously removed, be sure it is securely reconnected.
If the battery on your product was ever removed and reconnected or replaced, be sure it is securely attached. If not, it might not be making a proper connection. For more info, see Replacing the battery in your product.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Was this article helpful?
Thank you for your feedback!