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Intermittent audio from product
If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:
Be sure the system is set up properly and all connections are secure.
A connection may have come loose or may be connected incorrectly. For more info, see Setting up your product.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Replace the cables used to connect your product
Try replacing the cables that connect your product. If no issue is heard with new cables, the first set of cables is the issue.
Try a different set of powered speakers.
If available, connect a different set of powered speakers. If the same issue occurs, the issue is with the computer or its audio settings.
Look at the lights on the system to determine if the speaker array and Acoustimass module are staying connected.
If the speaker array and Acoustimass module do not consistently remain paired, see Difficulty connecting the bass module.
If the issue occurs with a certain source, select it below for more help.
TV
Cable/satellite box
Another device (i.e. Blu-ray player, game system, tablet, etc.)
The Acoustimass module and soundbar may need service.
If the steps provided do not resolve your issue, the Acoustimass module and soundbar may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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