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Remote is intermittent or does not control your Bose product
If your Bose remote control does not work or only sometimes controls the functions of your Bose product, try the following:
Check the condition of the remote control cable.
Be sure nothing is broken inside either connection, and that there are no kinks or cuts. If the cable is damaged in any way, replace it.
Disconnect and reconnect the remote control cable.
The connector may not be properly seated, making the connection inconsistent
Replace the R1 remote control.
The remote control may have failed.