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SoundSport® wireless headphones

Sold from 2022 – 2022

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Quiet, intermittent or poor sound quality from one speaker

If one of the speakers in your product cuts in and out, is of low volume or produces poor sound quality, try the following:

Try a different app.

If the issue only occurs with a particular app, it is likely related to the app or app settings.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Reboot the Bluetooth® device.

Electronics might need to be reset on occasion to correct minor issues. This is typically done by shutting down the device, then powering it on again.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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