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Sound is not heard from all speakers
If you're listening to audio on your product but cannot hear sound from all of the speakers, try the following:
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Check for and install any available product updates.
For more info, see Checking the software or firmware version and Updating the software or firmware of your product.
Try connecting an audio device to the AUX input on the back of the system.
The 1/8" (3.5 mm) AUX input on the back of your speaker allows you to connect a variety of audio devices. Once connected, press the AUX button and play something on the device. If it plays as expected, the issue is related to wireless audio.
If the issue occurs with a certain source, select it below for more help.
Streaming music service from the Bose app
An AirPlay device
A device connected to the auxiliary input
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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