Buttons on product do not work or work intermittently

Not all TVs have the capability to control a connected Bluetooth device. A TV with the capability would need have the Bluetooth Audio/Video Remote Control Profile (AVRCP). If the TV does not have this feature, volume button functionality is not likely to change the volume level using standard Bluetooth speaker functionality.

Some TVs can adjust the volume level heard through another device by varying the audio level sent to a connected device, but this is not common as multiple volume controls can cause low or poor quality sound.

To turn on or off your product, quickly press and release the Power button. Holding the Power button, even just briefly, checks the battery charge level, which wil not power on or off your product.

This range can be reduced by obstacles (e.g. walls, doors, appliances, other wireless devices, etc.). Try moving the device and product closer together.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

In the Bluetooth menu of the device connected to your Bose product, find the list of previously connected products. Remove your product from the list, then reconnect it to the device. For more information, see Connecting a Bluetooth device.

If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.

Updating the product may resolve operating or performance issues. For information on updating the product, see Updating the software or firmware of your product.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service