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Changes to product settings are not retained
If your product has a settings menu or works with a Bose app that can adjust settings, try the following if settings are changed but not reflected or remembered by your product:
Be sure the Bose app is up-to-date.
If the Bose app is not the latest version, it might be missing features or improvements. On your device, go to the app store, search for the app and select it. If an update is available, install it.
After changing settings, wait at least 5 seconds before powering off your product.
If your product is powered off immediately after changing a setting, the change might not have time to process. After changing settings, wait at least 5 seconds before powering off your product. For more info, see Turning your product on and off.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service