Be sure the openings on your Sleepbuds are clean and free of debris.
Check if anything is blocking any openings on your Sleepbuds, ear tips or the mesh grilles under the ear tips (i.e. ear wax, dust or other debris). For more info, see Cleaning your sleepbuds and charging case
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product
Reboot the Bluetooth® device.
Electronics might need to be reset on occassion to correct minor issues. This is typically done by shutting down the device, then powering it on again.
Uninstall and reinstall the Bose Sleep app.
In case an issue occurred with the app or device running the app, uninstall the app, download and reinstall it, then try again.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service