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SoundSport® in-ear headphones – Samsung Galaxy® models

Sold from 2015 – 2015

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No audio in one ear

If sound is missing from the left or right ear while listening to your product, try the following:

Be sure the openings on your headphones are clean and free of debris.

Check if anything is blocking any openings on your headphones, ear tips or the mesh grilles under the ear tips (i.e. ear wax, dust or other debris). For more info, see Cleaning ear tips and mesh grilles.

Try a different app.

If the issue only occurs with a particular app, it is likely related to the app or app settings.

Plug in a different pair of headphones.

Connect another pair of headphones to the audio device to determine if the issue is with the device or its settings.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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