Three lights glow solid on the charging case
If the 1st, 3rd and 5th LED lights on charging case are lit and glowing solid white, an error occurred with the case. To resolve this, try the following:
Remove the Sleepbuds from the charging case for a few seconds, then try again.
Take both Sleepbuds out of the charging case, then wait about 10 seconds and put them back in the case. Be sure they magnetically snap onto the charging connections, then check if the charging lights respond as expected. For more info, see Understanding LED indicator status lights and information
If the sleepbuds or charging case have been exposed to extreme high or low temperatures, let them return to room temperature and then try again.
Extreme hot or cold temperatures can affect product performnace. If your product has been exposed to extreme temperatures, let it to return to room temperature, then try again.
Try a different USB cable.
Try connecting your product with a different USB cable to determine if there is an issue with the first cable.
Try a different charger.
Charge times can vary based on the charger. Chargers with a higher current rating generally charge products faster than those with a lower rating. Chargers typically list a current rating on the label in Amps (A) or milliamps (mA). A current rating of 1 A / 1000 mA or higher is recommended.
Try connecting a wall outlet.
Some USB chargers, like USB ports on computers or others devices, might not output adequate power to charge your product. Instead, try connecting your product to a wall outlet using a USB charger.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service