Updating your Headphones
This article provides instructions on how to update Bose Headphones to the latest version of firmware. There is also additional information on how to check which version of firmware your headphones currently have and all released versions of firmware for this product.
Updating Your Headphones | Bose QuietComfort Ultra Headphones (2nd Gen)
Important info about your headphone update:
When an update is available for your headphones, the Bose app will automatically download it.
If your headphones are powered off during the update, it will resume once they are powered on and connected to the app.
Keep Bose app notifications enabled so you’ll be alerted whenever an update is available.
How to update your headphones
- Make sure your headphones are connected to your phone or tablet through the Bose app
- After the app downloads the update, it transfers it to your headphones, which can take up to 40 minutes.
Note: The headphones must remain connected to the app, and stay within Bluetooth® range. The app must be open, either active or running in the background, but closing it will stop the transfer. - After the transfer is complete, tap Install Update and follow the app instructions to finish the update.
- Installing the update can take up to 15 minutes. While updating, the light on your headphones will continuously blink white.
Alternate update method - Using a computer
- On a computer, go to btu.bose.com to open the Bose Updater application.
- Follow the Updater instructions to update your product.
If the Updater application is not already installed on your computer, you will be prompted to download and install it.
- Windows 11
- Windows 10
- macOS (the latest two versions)
- Chrome
- Edge
- Firefox
- Safari
Frequently Asked Questions
What updates are available for my product?QuietComfort Ultra (2nd Gen) Headphone Firmware Versions
8.2.20
Note: This firmware enables two-way USB audio connection with a PC. This functionality is supported only by certain VoIP applications and may not work with all communication software
5.0.20
Checking your product's firmware version in the Bose App
- Turn the product on and connect it to the Bose App.
- Open the product in the Bose app tray.
- Click the gear icon in the upper right corner.
- Scroll down and select Technical Info under the Support section.
- Firmware Version should appear first in the list of technical information.
Firmware updates may improve your product experience
We recommend keeping your earbuds updated with the latest firmware to ensure optimal performance and access to the newest features. Firmware updates can resolve minor bugs, improve device compatibility, and provide a more consistent listening experience.
If you're experiencing issues with your Headphones, review our other troubleshooting guides.
If you've already tried all troubleshooting steps and the issue persists, contact us to request service for your headphones.