Check that both Sleepbuds are sufficiently charged.
In the Sleep app, check the remaining battery level of your Sleepbuds. If one or both are not sufficiently charged, place them in the charging case until the battery level increases. For a full night's sleep, it is best to fully charge your Sleepbuds to ensure they will play all night and alarms will sound, if set.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product
Reboot the Bluetooth® device.
Electronics might need to be reset on occassion to correct minor issues. This is typically done by shutting down the device, then powering it on again.
In the Sleep app, select Forget Sleepbuds and then try again.
Open the Sleep app and connect your Sleepbuds. On the main screen, tap the Settings gear
icon and then scroll all the way down and tap the Forget Sleepbuds
. The app will automatically start searching for your Sleepbuds again. Follow the app instructions to reconnect your Sleepbuds. For more info, see Connecting a Bluetooth® device
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service