Difficulty connecting the bass module

Try turning on the system using its remote control. If system fails to power on, see Product will not turn on.

For more info, see Connecting the bass module.

Disconnect the power cord from the back of the bass module or from the power outlet. Wait 30 seconds, then reconnect power and try again.

To prevent wireless signals from over-powering devices next to it, be sure to keep other wireless devices at least two feet away from the soundbar and the bass module.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

In some setups, you might not be able to reposition the bass module, Wi-Fi devices or other sources of interference to avoid wireless interference. In these situations, connect a male SMB to F-type coax cable from the soundbar to the bass module. A 13 foot (4 m) cable is available to order through Bose.

The "channel bonding" mode available on 802.11n wireless routers allows for the use of more bandwidth than Bose system is able to filter out. Turning off this mode or selecting the 20Mhz mode will allow the system to work around the Wi-Fi channel in use by the router.

If the steps provided do not resolve your issue, the Acoustimass module and soundbar may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service