If you experience distortion, crackling, static, noise or unexpected poor sound quality from your product:
If you're listening to audio on your product but cannot hear sound from all of the speakers, try the following:
This message appears when the system is receiving a digital stereo signal. If this message appears unexpectedly, try the following:
If you hear excessive low frequencies from your product, the sound quality might be boomy, muffled or difficult to hear. To reduce the bass response and/or increase the treble response, try the following:
If the video on the TV or device you are watching does not match up with the corresponding audio you are hearing from your product, try the following
If you don't hear enough low frequency audio from your product, the sound quality might be tinny, shrill or lacking fullness. To increase the bass response or reduce the treble response, try the following:
If your product seems to be set up properly but does not produce sound, try the following:
If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:
If you product unexpectedly produces static, crackling or white noise, try the following:
If one of the speakers in your product cuts in and out, is of low volume or produces poor sound quality, try the following:
If you hear a clicking, whirring, vibrating or other unusual sound coming from your product, try the following:
If the volume level heard from your product is faint or quieter than normal, try the following:
If your system is receiving and playing audio but not 5.1 surround sound, try the following:
If your product has a settings menu or works with a Bose app that can adjust settings, try the following if settings are changed but not reflected or remembered by your product:
If the seek or scan buttons for your system are not working as expected, try the following:
If the audio you are listening to from your system changes to the audio from a different device connected to your system on its own (e.g. changing from TV sound to an AUX device), try the following:
If your Bose remote control does not work or only sometimes controls the functions of your Bose product, try the following:
You can program your Bose universal remote to control a device from another brand connected to your system—like a TV, cable box or Blu-ray player. If you cannot find a code to control or fully control a device, try the following:
If a remote other than your Bose remote is unexpectedly controlling your system, try the following:
If your remote control works but some of the buttons on it do not control your system as expected, try the following:
If you are unable to turn up or turn down the volume of your product or experience unexpected volume changes or spikes in listening level, try the following:
If you have speakers in other rooms that work off of you main Bose system, there are certain situations when pressing "Mute All" on your remote might change audio sources instead of muting all rooms. If this happens, learn how to resolve it:
If you are unable to select a particular radio station using the seek or tune buttons, try the following:
If you push the buttons on your product but they do not respond or do not control you product as expected, try the following:
Depending on the source you've selected, some settings and/or functions may be unavailable. To get a better understanding, see these steps:
If your remote control does not work from a distance or up close to your system, try the following:
If your system works but there is no display or it does not light up and appears blank, try the following:
If the display on your product shows text that looks wrong or is not understandable, try the following:
The system display shows "Bose 321" when the system reboots or is connected to power. If this message appears unexpectedly, try the following:
Disc players and DVDs are created for playback within specified areas—typically the areas of the world in which they were purchased. This message appears if your system identifies a disc with as having a region code different than that of the built-in disc player. To resolve this, try the following:
This message appears when the system is receiving a digital stereo signal. If this message appears unexpectedly, try the following:
The Bose system menu helps you navigate and adjust certain settings and features. If you are having difficulty viewing the system menu, please try the following:
Depending on the source you've selected, some settings and/or functions may be unavailable. To get a better understanding, see these steps:
This message appears if your system has difficulty reading the content of the inserted disc. To resolve this, try the following:
If you cannot clear the "Reading" message from your display screen, try the following:
This message appears if your system has difficulty reading the content of the inserted disc. To resolve this, try the following:
This is normal when the Stop button is pressed twice before entering a time. Pressing Stop twice exits playback of the inserted disc. Instead, while the disc is playing, press Stop once and then enter a time.
This article explains what it means when "Format Unsupported" is displayed while playing a DVD.
If your system can play some discs but has trouble playing others, try the following:
This is normal: A CD or DVD left in the disc drive will continue to spin for up to 35 minutes after the system is powered off. This allows quick access to continue playback from where you left off.
This symptom describes consistent and repeatable skipping on all DVDs played in the system. It does NOT describe title specific issues, or issues with only some discs.
If the CD/DVD disc door on your system is stuck in the open position, try the following:
If multiple DVDs fail to play on your system, try the following:
If your system requests a password to watch a DVD, try the following:
If a DVD is stuck and will not eject from your system, try the following:
This message appears if your system has difficulty reading the content of the inserted disc. To resolve this, try the following:
If you cannot clear the "Reading" message from your display screen, try the following:
This message appears if your system has difficulty reading the content of the inserted disc. To resolve this, try the following:
Information and troubleshooting steps for issues with CD playback not starting, or taking a long time to start playing
If your system unexpectedly plays the same song or content of an inserted disc over and over, try the following:
If you system seems to do things on its own without your input (i.e. turning on/off, changing volume or sources), it might be receiving commands unintentionally from a nearby device or remote control. To resolve this, try the following:
This is normal: A CD or DVD left in the disc drive will continue to spin for up to 35 minutes after the system is powered off. This allows quick access to continue playback from where you left off.
If the CD/DVD disc door on your system is stuck in the open position, try the following:
If your CD is stuck and will not eject from your system, try the following:
If the image color on your TV does appear as expected, try the following:
If the video picture is colorless when playing a DVD, try the following:
If the picture quality from a device connected to your Bose system is fuzzy, discolored, grainy or of otherwise of poor image quality, try the following:
If the sound coming from your system does not accompany the video on your TV, try the following:
If a video device (i.e. cable box, Blu-ray player, game system, etc.) that is connected to your system does not display an image on your TV, try the following:
If a video device (i.e. cable box, Blu-ray player, game system, etc.) that is connected to your system does not appear as expected on your TV, try the following:
If you can't see picture on your TV when playing a DVD on the disc drive in your system, try the following:
The system display shows "Bose 321" when the system reboots or is connected to power. If this message appears unexpectedly, try the following:
If your product appears to be receiving power but won't power on as expected:
If power to your product seems intermittent or it powers on and off unexpectedly, try the following:
If the seek or scan buttons for your system are not working as expected, try the following:
If you are unable to select a particular radio station using the seek or tune buttons, try the following:
If you have trouble with static, noise or general poor reception when tuning to AM or FM radio stations, try the following:
If you have difficulty saving an FM, AM or DAB (where available) radio station preset to your system, try the following:
If the CD or DVD disc door on your system appears broken or damaged, try the following:
This is normal if a DVD is playing: If changing DVD chapters or changing the menu option while a DVD is playing, a slight tick/click/pop noise may be heard with each change.
