If the video on the TV or device you are watching does not match up with the corresponding audio you are hearing from your product, try the following
If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:
Gapless playback is intended to provide a seamless listening experience when there is transition between songs. In certain situations, a gap or brief moment of no audio may occur between tracks. Review the information below to determine whether gapless playback is supported for your listening experience.
If you're experiencing poor, low, or no sound from your speaker, try the following:
If you're listening to audio on your product but cannot hear sound from all of the speakers, try the following:
If you cannot start or complete an update on a Bose product or app, try the following:
If your product becomes unresponsive or you are no longer able to use it as expected after an update is installed, try the following:
If you have trouble using Party Mode (playing two speakers in unison) or Stereo Mode (playing two speakers as a left/right stereo pair), try the following:
If you cannot link speakers together to play in party or stereo mode, try the following:
If your product becomes unresponsive or you are no longer able to use it as expected after an update is installed, try the following:
If you cannot link speakers together to play in party or stereo mode, try the following:
If the app cannot find the product you have already added to your Bose account, it might show "searching" or "unavailable" when trying to select that product. In some cases, the product might not show up in the app if it is not found. To resolve this, try the following:
If your product becomes unresponsive or you are no longer able to use it as expected after an update is installed, try the following:
If your product appears to be receiving power but won't power on as expected:
If you are unable to turn on your product while it is unplugged and using only battery power, try the following:
If you push the buttons on your product but they do not respond or do not control you product as expected, try the following:
If you cannot link speakers together to play in party or stereo mode, try the following:
If your product is plugged in to charge but the battery level does not increase or your product does not indicate that the battery is charging:
If your product is not functioning properly after getting wet, view the following: