A message to our Bose Connect App customers
20th April 2017
We understand the nature of Class Action lawsuits. And we'll fight the inflammatory, misleading allegations made against us through the legal system.
For now, we want to talk directly to you.
Nothing is more important to us than your trust. We work tirelessly to earn and keep it, and have for over 50 years. That's never changed, and never will. In the Bose Connect App, we don't wiretap your communications, we don't sell your information and we don't use anything we collect to identify you—or anyone else—by name.
If there’s anything else we think you should know, you’ll hear it straight from us.
23rd April 2017
We told you that you'd hear things straight from us. We've answered your questions when they've come in, but when there's misleading information being repeated about us, we have to repeat our responses to clarify. So we're going to share with everyone what we've shared with those of you who've contacted us directly, and what we've shared more broadly to set the record straight.
But you have to be using the Connect App with your Bose product for that to happen. You can use every Bose Bluetooth product without the Connect App.
For as long as we’re hearing from you, you’ll keep hearing from us. And we’ll keep posting additional information that you haven’t asked us about, too.
25th April 2017
Everything we've shared with you over the last few days still stands — we've never sold your data, and we've never used it to identify you or anyone else. But we're now going to take three additional steps to give you more options and assurance.
We'll let you know when these changes go into effect. We're working on them now, and you'll hear from us soon.
3rd May 2017
The Bose Connect App update is now available.
22nd June 2017
We can confirm the final two things we promised on 25th April.