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Cannot pair NFC device

Applies to:

  • Make sure your mobile device supports NFC
  • Unlock your device and turn on the Bluetooth® and NFC features
  • Tap the NFC touchpoint on the back of your device to the back of the inline remote. NFC is a short-range communication that requires devices be within a couple inches of one another to communicate
  • Reboot the device being used to connect to the headphones
  • Be sure the device's a2DP Bluetooth® protocol is enabled. For information on what profile the phone supports, refer to the manufacturer of the device