Order by 21 December for Christmas delivery.

Resetting your headphones

Resetting your Bluetooth® headphones can help fix minor issues, such as a poor connection, sound issues and streaming performance.

Follow these steps to reset the headphones:

  • Turn the headphones off and wait 30 seconds
  • Plug the headphones into a USB power supply via a USB cable and wait 5 seconds. (Power supply needs to be plugged into a working outlet)
  • Unplug the USB cable from the headphones and wait 1 minute
  • Turn the headphones on and test if they work properly

Note: Performing this reset does not clear the pairing list on your headphones.

Did this information help?

Great, thanks for the feedback. Please feel free to share additional comments below.
We’re sorry this page didn’t meet your expectations. Please tell us about your experience and/or what we could do better.
Thanks, we appreciate the additional feedback you’ve provided