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Sound troubleshooting

Applies to:

My iPod® is playing but there is no audio coming through my system.

  • If you’ve just completed an operating system update on your iPod® or iPhone®, you may need to wait several minutes before using it with your SoundDock® system. In some cases, even though you’ve completed the operating system update, some of the apps on your Apple® device may require additional time to finish updating. Undock your Apple® device from the SoundDock® system for several minutes, then re-dock it. Make sure it’s properly seated in the dock
  • If your iPod® is in a case or protective sleeve, it may not seat properly within the dock. Removing the case or sleeve will allow the iPod® to fit in the dock, using the supplied insert
  • Try resetting the iPod®. The iPod® may have malfunctioned and might need to be reset. Refer to Apple® support for further assistance
  • Move the system to another wall outlet. The wall outlet you’re using may be the source of the problem
  • Reset your SoundDock® system. Turn the system off and unplug it from the power for 60 seconds. Once you have reconnected the system to the power, see if the iPod® will charge

It sounds like only one of the speakers is working on my system. Is there a way to adjust the balance?

There are no balance controls on your system. However, please try the following:

  • If your iPod® is in a case or protective sleeve, remove it and then reseat the iPod®. The iPod® may not be seated correctly in the dock, which could cause partial or poor audio
  • Try another song. It could be an isolated issue with the song that you are trying to play
  • Try resetting your iPod®. Depending on your model, you should refer to Apple® support to perform this task
  • Reset your SoundDock® system. Turn the system off and unplug it from the power for 60 seconds. Once you have reconnected the system to the power, see if the iPod® will charge

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