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Manually updating your speaker

Applies to:

Before you begin

From time to time, updates will be available for your speaker. Updates happen automatically overnight.

If you’re experiencing issues with an update, you can update manually by following the steps below.

Manually updating with a USB cable

You will need a USB A to Micro USB cable to perform these steps.

USB A to Micro USB cable

Click the button below to download the update file

At the prompt, click SAVE to save the product_update.zip file to your desktop (do not rename the file). If you do not see the prompt, the file may have been downloaded automatically. Look for the product_update.zip file in the footer or header of your browser window or in your Downloads folder

Connect a USB cable from your computer to the Micro USB port on the bottom of your Bose Home Speaker 500

Connecting a USB cable to your computer

Reboot your speaker by disconnecting the power cable for 30 seconds and reconnecting. Wait for the speaker to fully boot up (the light bar will pulse white for up to 30 seconds during boot up).

Press and hold the Volume - and Volume + buttons for 5 seconds to enter service mode. The speaker’s display will show a countdown

Using your web browser (preferably Chrome or Safari), go to http://203.0.113.1:17008/update.html

At the update screen, select “Choose File”

System Wi-Fi Update screen

In the file selection window, find and select the product_support.zip file that you downloaded in step 2. Once selected, the file name appears in the field to the right of the “Choose File” button

Click “UPLOAD” and wait while the update installs. The light bar will show an animation going from the left to the right while the update is installing

Once installed, your system will reboot.

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