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SoundDock® Series II digital music system

Sold from 2008 – 2015

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No audio from product

If your product seems to be set up properly but does not produce sound, try the following:

Make sure the iPod or iPhone is firmly seated in its dock.

To produce audio and charge, the iPod or iPhone must be securely seated in the dock. Remove it and reseat it in the dock to ensure a secure connection. Some models will make a confirmation tone indicating that it has been docked properly.

Be sure the iPod is firmly seated in its dock.

To play audio, recharge and maintain full functionality, the iPod must be securely seated in the dock.

Check the volume level of the Bose system.

Be sure the system volume is not turned down. Using the volume control, gradually increase the volume level.

Verify if there's a green light that flashes when the remote is used.

To see if the product is getting power, press any button on the remote. If the green light behind the grill does not flash, see Product will not turn on.

Try a different app.

If the issue only occurs with a particular app, it is likely related to the app or app settings.

Try a different iPod/iPhone.

If available, connect another iPod/iPhone to the dock to determine if the issue is related to the first iPod/iPhone.

Try connecting a different audio device.

If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.

Try connecting an audio device to the AUDIO IN input on the back of the system.

The 1/8" (3.5 mm) AUDIO IN input on the back of your speaker allows you to connect a variety of audio devices. Once connected, switch to that input and play something on the device. For more info, see Changing audio sources. If there is still no sound, your product may need service. Follow the link for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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