Back to article
3328
No audio from product
If your product seems to be set up properly but does not produce sound, try the following:
If there is more than one Bose system on the network, be sure the correct one is selected in the SoundTouch app.
If you have more than one Bose system, tap the system tray at the bottom of the app, then swipe left or right to select a system.
Check for and install any available product updates.
For more info, see Checking the software or firmware version and Updating the software or firmware of your product.
If using the SoundTouch app for Mac or PC, close and reopen it.
Restarting the application could resolve connection and performance issues. This also restarts the SoundTouch Music Server, which is used for music libraries stored on a computer or NAS drive.
Try connecting an audio device to the AUX input on the back of the system.
The 1/8" (3.5 mm) AUX input on the back of your speaker allows you to connect a variety of audio devices. Once connected, press the AUX button and play something on the device. If it plays as expected, the issue is related to wireless audio.
Restore the system to its factory defaults and restart the set up process.
For more info, see Resetting your product.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Was this article helpful?
Thank you for your feedback!