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Remote is intermittent or does not control your Bose product
If your Bose remote control does not work or only sometimes controls the functions of your Bose product, try the following:
Be sure the batteries in the remote are not ones intended for low power products.
Batteries intended for low power products (which typically contain Zinc) do not provide enough power required to operate the remote for this system.
Replace all "low power" batteries with alkaline batteries.
Replace all "low power" batteries with alkaline batteries.
Try new batteries in the remote.
In case the battery or batteries in your remote are low or have no power, replace them. Alkaline batteries are recommended over rechargeable batteries, which might output lower voltage. (Note: Battery testers are not always reliable since they might detect power but not indicate if there is adequate power for the remote.)
Be sure the controller is within range of the system.
The SoundTouch Controller has a maximum range of 70 feet (21 meters) when there are no obstructions between the controller and the system. When there are obstructions between the controller and system, this range will be reduced. The amount of reduction depends on the number of obstacles and their material makeup.
Check to see if any buttons on the remote are working.
If some buttons on the remote work and some do not work, see Certain remote control buttons do not work.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Reset your SoundTouch Controller by following these steps:
- Remove the batteries from the controller
- Wait 30 seconds. (Note: For EU variants, wait 3 minutes)
- Replace the batteries by matching the polarity markings inside the battery compartment
Check for and install any available product updates.
For more info, see Checking the software or firmware version and Updating the software or firmware of your product.
Check if the SoundTouch app can control your product.
You can control your product with the SoundTouch app or the included remote control. If the app works but not the remote, the issue is related to the remote.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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