Poor sound quality from product

If there is too little bass, see Too little bass or too much treble from product.
If there is too much bass, see Too much bass or too little treble from product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

If the issue only occurs with a particular app, it is likely related to the app or app settings.

Electronics might need to be reset on occasion to correct minor issues. This is typically done by turning the device off, then powering it on again.

The EQ settings of your Bluetooth device can affect sound. On the device, try setting the EQ to "off" or "flat" and disabling any other sound playback adjustments (i.e. loudness, compression, reverb, etc.). These settings are commonly found in the device's audio settings or in the settings of the app being used to play audio.

If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.

Bluetooth range is about 33' (10 m). This range can be reduced by obstacles (i.e. walls, doors, pockets, nearby Bluetooth devices, etc.). Try moving the device and product closer together.

If the ear cushion is not affixed to the ear cup properly, the sound quality may be affected. For more information, see Replacing the ear cushions on your headset.