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Sound is not heard from all speakers
If you're listening to audio on your product but cannot hear sound from all of the speakers, try the following:
If there is a case on the iPod or iPhone, try removing it.
A case or sleeve could prevent your device from docking securely. If using a case, remove it, re-dock your device, then try again.
Make sure the iPod or iPhone is firmly seated in its dock.
To produce audio and charge, the iPod or iPhone must be securely seated in the dock. Remove it and reseat it in the dock to ensure a secure connection. Some models will make a confirmation tone indicating that it has been docked properly.
There are no balance controls on your Bose product.
Volume from the left and right speakers cannot be adjusted.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Try playing different types of media.
Different media types might produce different quality sound. For example, Podcasts, music stored locally on your phone, MP3s, streaming music services (Spotify, Pandora), videos on your device or stored in the cloud, etc. can all vary in quality. Try different media to determine if the issue is specific to certain media.
Try playing a song from artist, collection or music service.
Some media might be made for one speaker (i.e. old recordings or some news or voice recordings). Try a different track, like a newer pop song, and listen for a difference.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Listen for two separate tones while the system boots up.
When AC power is applied to the unit two separate tones will play in rapid succession. Disconnect and reconnect the AC power cord. The first tone is left channel, the second tone is right channel. If only one beep is heard the system may be defective. Follow the link for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Try connecting an audio device to the AUDIO IN input on the back of the system.
The 1/8" (3.5 mm) AUDIO IN input on the back of your speaker allows you to connect a variety of audio devices. Once connected, switch to that input and play something on the device. For more info, see Changing audio sources. If there is still no sound, your product may need service. Follow the link for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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