Cannot transfer sounds to Sleepbuds
Related error message: "Uh oh. There was a problem on our end. Please try again."
If your Sleepbuds show they are connected in the Sleep app but you are unable to upload and the change sounds on your Sleepbuds, try the following:
While using the app, try keeping your product within 6 feet (1.8 m) of the device running the Bose app.
While making changes to your product using the Bose app, keep your product close by the device you are trying to connect.
Close and reopen the Bose Sleep app
On an iOS device
On an Android device:
- Double tap the Home button
- Swipe away the Sleep app
- Press the Recents button
- Swipe away the Sleep app
Check for and install any available product updates.
Product updates keep your product working at its best. For more info, see Updating the software or firmware of your product
. Be sure to update both the Sleepbuds and the charging case.
Briefly place your Sleepbuds in the charging case, then remove them.
Place your Sleepbuds in the case and wait for the charging lights to slowly blink white. Then, remove your Sleepbuds from the case and try again.
Be sure your Sleepbuds are charged to at least 80%.
In the Sleep app, check the remaining battery level of your Sleepbuds. Both Sleepbuds should be at 80% battery life or higher.
Reboot the device running the Bose app.
Electronics might need to be rebooted from time to time to correct minor issues. This is typically done by powering off the device completely and then powering it back on again.
Uninstall and reinstall the Bose app.
In case an issue occurred with the app, uninstall it from your device, download and reinstall it, then try again.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product
Try the app on a different mobile device.
If available, download and install the Bose app on another device to determine if the issue is related to the first device or its settings.
In the Sleep app, select Forget Sleepbuds and then try again.
Open the Sleep app and connect your Sleepbuds. On the main screen, tap the Settings gear
icon and then scroll all the way down and tap the Forget Sleepbuds
. The app will automatically start searching for your Sleepbuds again. Follow the app instructions to reconnect your Sleepbuds. For more info, see Connecting a Bluetooth® device
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service