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Short battery life
If the battery charge level drains at a faster rate than expected, try the following:
Verify that the battery LED status being indicated.
The battery status indicator can vary depending on whether the system is plugged in, operating on battery power, or checking battery status. For more information, see Understanding LED indicator status lights and information.
Determine if the battery has been fully charged.
For the maximum expected battery life, be sure the battery is fully charged. For more info see, Checking the remaining battery charge.
Be sure the unit is off while not in use.
Leaving the unit on when not in use will drain the battery. However, if the system does not detect a signal (Bluetooth® or AUX) for 30 minutes, it will shut off. To minimize the battery from draining, we recommend turning the system off manually.
Wait until the low battery light appears, then fully charge your product.
If your product is not used for a while, it is possible that the battery light might not accurately show the remaining battery charge. To resolve this, use your product until the low battery light appears, then recharge it until full. For more info, see Charging the battery.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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