No picture from a connected video device

Press the TV INPUT button on your remote control to select the input to which your soundbar is connected. If the Bose remote is unable to change the TV's input, use the remote provided with the TV.

Some TVs have a feature where input selections can be turned off or hidden from the on-screen menu. For help changing TV inputs and enabling TV inputs, refer to the TV owner's guide.

Electronics may need to be reset from time to time—much like rebooting a computer. Disconnect power from the device for 30 seconds, then wait for it to start up.

1. Turn off the Bose system, the source device and the TV.
2. Unplug the Bose system, the source device and the TV.
3. Disconnect two HDMI cables at both ends and reseat them ensuring secure connections.
4. Reconnect the source device, the TV and the Bose system to power.
5. Turn on the TV and the source device.
6. Once the TV and source device have finished powering up, turn on the Bose system.

The steps can resolve issues due to a variety of causes. The TV and sources device may haves stored misinformation received through the HDMI cable. This reset procedure will clear their memory of this data.

CEC (Consumer Electronics Control) allows devices to send control information (e.g. power, input switching, remote control, etc.) back and forth over HDMI. CEC implementation and capabilities can vary among different brands, which can cause various control issues. Try disabling CEC in the menu of the connected device, then try again. Depending on the brand, CEC may be labelled differently in the device menu. For more info, see Names used by different brands for CEC.

To pass video through the soundbar to the TV, an HDMI cable needs to be connected from the HDMI OUT TO TV connection on the soundbar to the HDMI ARC input on the TV. Once this is done, remove any optical cable connected to the soundbar. There cannot be any device connected to the optical input when a device is connected to the HDMI IN connector on the soundbar.