NEW PRODUCTS ARE HERE! CHECK THEM OUT.
Stores Cart

Acoustic Wave® music system II

Sold from 2006 – 2018

NOT YOUR PRODUCT?
Help us provide the best support by confirming your product below
Select your product
Product image
SUPPORT OPTIONS FOR
Loading
SEARCH
Enter a search term in the field above.
Nothing found. Please enter a valid search (e.g. connection help, no audio from headphones etc.).

Remote won't control music app

If you are unable to use your Bose remote to control playback commands (i.e. play/pause and skip track) in a mobile phone or computer audio application, view the following:

Be sure the music application is selected.

Certain music programs only allow the remote to control it when the application is selected and in the foreground on your computer.

If you're not using Windows Media Player or iTunes, be sure they are not open.

When using the SoundLink USB key, your computer prioritizes playback controls for Windows Media Player (WMP) or iTunes. If either is open and you are trying to use a different audio app, close WMP or iTunes.

Not all audio playback programs are supported

The system is designed to send basic AVRCP commands from the system to the SoundLink/Wave Bluetooth®, which control the basic transport controls of the playback program running on the PC or Mac. Not all audio playback programs, especially those run from inside a browser window, will be able to accept and interpret these commands.
Was this article helpful?
Submit
Thank you for your feedback!