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Policies

Review our privacy statement, security policies and other information to help you shop with confidence on Bose.co.uk.

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Privacy statement

At Bose we believe that your interaction with us should result in extraordinary and lasting experiences. For that to happen, it is important to establish and maintain your trust. Ensuring that you understand how Personal Information is obtained and used is important to us.

For the purposes of this policy, Bose means Bose B.V., with registered offices in Gorslaan 60, 1441 RG Purmerend, The Netherlands.

This Privacy Policy is specific to Bose operations and applies to information you submit online as well as through other channels (eg. in Bose shops).

When we ask for Personal Information for any reason on the Bose website, we will provide a link to this privacy policy. When we ask for Personal Information through offline means, we will inform you on how to obtain a copy of this privacy policy.

Personal Information: By "Personal Information" we mean any information relating to you and by which you can be identified directly (e.g. your name) or indirectly (e.g. your IP address which we collect when you purchase a product online).

How we collect your Personal Information: The following is an overview of some of the means by which we may obtain Personal Information:
Online:

Purchases on the Bose website

Other online interactions (competition and prize draw entries, surveys, etc.)

Offline:

Phone, mail and Bose store purchases

Product registration cards

Other interactions in Bose shops or via telephone (competition and prize draw entries, surveys, etc.)

Bose music shows/events

Bose store music theatre tickets

What Personal Information we collect online/offline: For a detailed description of what type of information we obtain at each point of contact (online or offline), we invite you to examine our complete online or offline privacy policies. The topics addressed are outlined on the left side of this page.

How we use your Personal Information: In general, the Personal Information will be used for the following purposes:

Processing your orders, answering your questions on Bose products and services, or providing you with technical updates on our products and services in different areas, such as fulfillment of an order or billing.

Carrying out market studies on the basis of aggregate (not personally identifiable) information in order to improve our products and services. Such market studies may be carried out with the help of external partners processing these data on behalf of Bose.

Analyzing your Personal Information including your personal preferences in order to provide you with personalized marketing information on Bose products, services and promotions, as well as on products and services of partners of Bose selected on the basis of personal preferences, hobbies and interests.
You will receive this information by email, sms, over the phone or by personalized mail only if you have asked to receive such messages from Bose and its commercial partners. You will receive adequate information on our partners at the time we collect your data.
Bose may append additional data received from third parties to your Personal Information for analysis and marketing purposes.

Establishing statistics on your use of the website, for marketing and analysis, in order to improve our website and our offers.

Transferring your Personal Information to third parties for the purposes set out below.

For a detailed description of how we use the information and how you can control its use, we invite you to examine our specific online or offline privacy policies. The topics addressed are outlined on the left side of this page.

Use of cookies: The website of Bose uses Cookies, which are installed on the computer of the consumer. The Cookies are indispensable for the processing of an order to retrieve information concerning the consumer. This information (both the configuration of the computer and the personal preferences of the consumer) facilitates the use of the Bose website. The information may contain Personal Information, but will not contain the name (except for the username), address or other personal data, like for instance the data made available by credit cards. For more information on our use of cookies, click here. You can configure your computer in such a way that you do not accept Cookies. In that case, it is possible that you will not be able to make use of all the functions on the Bose website, nor access certain parts of the website.

Transfers to third parties: It may be necessary to transfer your Personal Information (name, address, tel. number, e-mail, preferences, interest) to companies associated with Bose or its agents, in order for them to carry out order research, purchase processing, analysis and marketing on behalf of Bose. Such companies (data processors) could be situated in the United States or another country outside of the European Economic Area (EEA), where the legal rules on protection of private life in respect of Personal Information of the consumer differ from those in force in the European Union. If so, Bose will take all necessary measures to ensure that your personal data is nevertheless adequately protected. Bose would use the same precautions if your data were to be transferred to marketing partners located outside the EEA in order to provide you with mailings about Bose or third party products and services that may appeal to your specific interests, hobbies and activities.
In case of a change of control at Bose, we reserve the right to transfer your Personal Information to any company which would take over any control over Bose's activities. Please be also advised that Bose may have to disclose specific information to third parties (courts, administrative bodies, etc.) if required by law.

How to communicate your preferences or to exercise your rights to have your Personal Information rectified, blocked or deleted: At the time you provide your Personal Information to Bose (for example, at the time of purchase), you can express your marketing preferences in respect of the Personal Information (mailing address, e-mail address, phone number) you share with us. Check boxes on the website or on the offline document whereby your Personal Information is collected allow you to opt-in or opt-out of receiving updates on our products and services or on the product and services of our commercial partners. If Bose has used your data after receiving this information from another company to which you provided your data, you will be able to express your preference at the time Bose contacts you. You can then always contact Bose and ask that your information will not be used for direct marketing purposes.
Contact us either by phone on 0808 1688 572, by e-mail (sales_support_uk@bose.com) or by post to Bose ltd., Bose House, Quayside, Chatham Maritime, Chatham, Kent ME4 4QZ, to update your Customer Communications preferences or if you want to exercise your rights to access your data and/or have any information we hold about you rectified, blocked or deleted if no longer necessary.

Changes to the Policy. This policy may be revised from time to time. We will post changes on this website and inform you via e-mail or mail. If you do not object to such a change within 14 days upon receipt of our information, the new policy will apply. We highlight the effects of no-replies in our communication. In case of objection to the new policy, the old terms shall stay in place.
This Privacy Policy is governed exclusively under the law of the Netherlands.

Online security

For the purposes of this policy, Bose means Bose European Management Services BV, with registered offices in Gorslaan 60, 1441 RG Purmerend, The Netherlands.

Bose realises that security and privacy are primary concerns of online customers. We utilise a variety of measures to maintain the integrity and security of Personal Information, including encryption technology to facilitate the transmission of your information on all our secure web pages. Click here for more information on the measures we take in view of ensuring online security.

Our online shopping area is designed to let you express your preference for the privacy of your name, mailing address, email address and any other information you share with us. We will not keep your credit card data longer than necessary to process payment, unless you have asked us to remember your credit card details for further purchases.

Encryption

This website only accepts orders from browsers that communicate through Secure Socket Layer (SSL) encryption technology, which provides a secure environment for up to 128-bit key length encryption when transmitting your information. As you would expect, when you order online from Bose, your Personal Information, including your credit card number, is encrypted. If you would like to make a purchase, but would prefer to give your credit card details to a representative over the phone, simply call us.

Digital security

Personal Information on this website has been secured with a digital security technology provided by GeoTrust. A GeoTrust "website certificate" icon appears on all secure pages. To view the website certificate, click on the image of the closed lock or the solid key on the bottom bar of your browser window. A small frame displaying website security information will appear. If you are using Internet Explorer, look under "Issued to:" to verify that you are on this website. Look under "Issued by:" to verify the website certification authority. If you are using Netscape, click on "View" to see information on the subject and issuer.

Website certificates

Every secure page on this website has been secured with a digital certificate by GlobalSign. This is shown via the "site certificate" icon that appears on all secure pages. To view the website certificate, click on the image of the closed lock or the solid key on the bottom bar of your browser window. A small frame displaying website security information will appear. If you are using Internet Explorer, look under "Issued to:" to verify that you are on this website. Look under "Issued by:" to verify the website certification authority. If you are using Netscape, click on "View" to see information on the subject and issuer.

Links to other websites

Certain links within this website may take you to other websites which are not maintained by Bose. The inclusion of such links is for your convenience only and should not be interpreted as an endorsement of the owner/sponsor of the website or the content of the website. Such websites may contain terms and conditions, privacy provisions, confidentiality provisions, or other provisions that differ from the terms and conditions applicable to this website. Bose assumes no responsibility for the content, accuracy, validity, legality or otherwise of any materials or information contained on such websites.

Credit card safety

Site certificates

Every secure page on this site has been secured with a digital certificate by GlobalSign. This is shown via the "site certificate" icon that appears on all secure pages. To view the site certificate, click on the image of the closed lock or the solid key on the bottom bar of your browser window. A small frame displaying site security information will appear. If you are using Internet Explorer, look under "Issued to:" to verify that you are on this site. Look under "Issued by:" to verify the site certification authority. If you are using Netscape, click on "View" to see information on the subject and issuer.

Credit card safety

As you would expect, when you order online from Bose, your personal information, including your credit card number, is encrypted. If you would like to make a purchase, but would prefer to give your credit card to a representative on the phone, simply call us.

Online privacy

Bose realises that privacy and security are primary concerns to online customers. We utilise a variety of measures to maintain the integrity of personal information, including encryption technology to facilitate the transmission of your information on all our secure web pages.

Disclosure of personal information

In general we ask for information needed to support your customer relationship with Bose. This information is used to create a better shopping experience for you and may also be used to help us develop better products and improve services in different areas, such as order fulfilment or billing.

We also analyse customer information in aggregate form — that is, we collect information about thousands of site visits and analyse it as a whole.

Information may be shared with other reputable companies ("third parties") for order research, purchase processing, analysis and marketing. For example, aggregate forms of information may be submitted to third parties for market studies, advertising and demographic reports. We may also share personal and/or order information that you have given us with these companies to provide you with mailings about products and services that may appeal to your specific interests, hobbies and activities. We may append additional data from third parties to your information for analysis and marketing purposes.

If you apply to one of our multichannel initiatives (Schedule a demo, Reserve and Collect, Bose Direct Service Providers for Premium products) we will share your data as far as necessary with the elected authorized reseller who will process your data in the sole framework of the initiative.

If you elect to purchase a product online, Bose processes your payment through a third party company, Ogone. In order to complete your transaction you agree and consent to the transfer and storage of your financial information, your name, address, and other relevant information with Ogone.

Let us know how we may contact you. Contact us either by phone on 0800 081 1273, by e-mail or by post to FREEPOST BOSE, to update your Customer Communications preferences.

Please be advised that we may disclose specific information if required by law. This Privacy Policy is governed exclusively under the law of the UK.

Cookie Policy

At Bose®, we respect your concerns about privacy and value the relationship we have with you.
For the purposes of this policy, Bose means Bose B.V., with registered offices in Gorslaan 60, 1441 RG Purmerend, The Netherlands.
Like many companies, we use technology on our website to collect information that helps us enhance your online experience.
The cookies we use at Bose® allow our website to work, and to help us to understand what information and advertising is most useful to visitors.
This Cookie Policy explains:

  • What cookies are
  • What information we collect and why
  • The type of cookies we use
  • How long cookies are stored on your device
  • How to manage cookies
  • What happens if you reject all cookies
  • Changes to the cookie policy
  • How to contact us

What cookies are

A cookie is a text file containing information which is downloaded to your computer or mobile device when you visit a website. Cookies are useful because they allow websites to recognise a user's device. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. You can find more information about cookies at: www.allaboutcookies.org.
When we refer to Cookies throughout this Policy, we intend to cover all similar devices including web beacons and log files. For more information on those additional tools, please read our Glossary.

What information we collect and why

Part of creating an enjoyable and lasting experience for our customers is to use cookies to process information in order to better understand what you want from our site.
Examples of the types of information we collect via cookies are:

  • how many users visit the Bose® website, how often the site is visited, the pages visited on the site, click-through on the site and the total time spent on the site;
  • the website visited before the Bose® site;
  • whether you have visited our website before or if you are a new visitor;
  • your viewing preferences (e.g. layout, sizing preferences, language, etc.);
  • your purchases and orders; and
  • your username, password, browser type and IP address, so we can recognise you on future visits.

Please note that we do not collect your name or e-mail address via cookies.

In addition, cookies help us to:

  • customise your visit: we may use information from your visit to help improve your next visit to our site;
  • customise the advertising and marketing messages you receive on this site either from ourselves or from third parties. This could involve identifying website features in which you have an interest, and recommending accessories for your Bose® system or providing useful information such as how to expand your audio system into other rooms. Our goal is to provide you with what you want as quickly and easily as possible; and
  • look at customer trends: we compile information from thousands of customer visits and analyse it as a whole. This kind of study focuses on identifying trends among the many visitors to our site rather than analysing information about any individual customer.

The type of cookies we use

When you use our website, the following categories of cookies may be set on your device:

First-party cookies
These cookies are set by Bose®. For the most part, they are strictly necessary to enable you to move around the website and use its features.

  • Strictly necessary cookies – These cookies are set by Bose® and enable you to move about the site or to receive certain requested features, such as storing language preferences or allowing you to place orders on the website.
  • Analytics cookies – These cookies are set by Bose® to collect statistical (aggregated and anonymous) information about the use of the website by you and other visitors. This information allows Bose® to enhance the functionality of the website.

Third-party cookies
In addition to our use of these applications, certain third parties and affiliates may set and access cookies on your computer, and in conjunction with web beacons.

  • Strictly necessary cookies – These cookies enable useful services and functionalities, for example the online chat support.
  • Online behavioural advertising cookies – These cookies collect information about your browsing habits, product and services preferences. This information will allow Bose® and advertising networks we work with to display relevant ads in the most appropriate places on partner websites and on Bose®'s websites. For example, third parties or affiliates may administer Bose® banner advertising programs on a non-Bose® website.

How long cookies are stored on your device

The length of time cookies are stored on your machine can vary, but they generally fall into two categories: temporary or persistent.

Temporary cookies
We use temporary session cookies on all of our secure pages to assign and store a session ID to you so that you can move uninterrupted between the areas of our site. This session ID is also used for internal reporting purposes. It is not personally identifiable to you, and this type of cookie does not leave any retrievable information on your hard drive. Most of our first party cookies are session cookies which expire when you close your internet browser.

Persistent cookies
Our first party analytics cookies and third party cookies are persistent cookies because they are used to help us understand visitor patterns over a longer term or to provide additional functions you have requested in relation to site customization and saved or stored content. They can be stored on your computer for 24 hours, a week, or several years, depending on the function they're helping to perform.

How to manage cookies

We will only set cookies on your device if you have provided consent. If you don't want to receive certain categories of cookies on our websites, you can use the following tool to opt-out of them. Please note that we will need to set a cookie so that we can remember your choices when you next visit the website from the same browser.
At the present time it is not technically possible for us to allow you to carry your settings with you between your browsers and devices (i.e. your computer or smartphone) so you will need to change these settings independently on each browser/device you use. You will need to set these preferences every time you use a new browser or a new device.

Strictly necessary cookies

These cookies are set by Bose® and enable you to move about the site or to receive certain requested features, such as storing language preferences or allowing you to place orders on the website.

Analytics cookies

These cookies are set by Bose® in order to collect statistical (aggregated and anonymous) information about the use of the website. This information allows Bose® to enhance the functionality of the website.

Strictly necessary cookies set by third parties

These cookies enable useful services and functionalities, for example the online chat support, and are offered by Bose®'s partners.

Online behavioural advertising cookies

These cookies are set by Bose® or by advertising partners in order to collect several pieces of information about your browsing habits, product and services preferences. This information will allow Bose® and partners to display relevant ads on partner websites and on Bose®'s websites.

In addition, you are free to manage your cookies via your web browser. You can always set your browser to notify you when you receive a cookie, which gives you the option to decide whether or not to accept it. At no time can the cookie read any information from your hard drive, and you can remove it from your machine at any time.

If you are concerned about having cookies on your device, follow the directions below to manage cookies stored on your device.

If you are using Internet Explorer (IE) 9.0+:

To disable cookies:

  • Go to 'Tools' in the menu bar which should drop down then click on 'Internet Options'
  • Click on 'Privacy' Tab on top
  • Move the slider up to the desired Privacy Level

To delete existing cookies:

  • Go to 'Tools' in the menu bar which should drop down then click on 'Internet Options'
  • Click on 'General' tab which should be under 'Browsing History' and click 'Delete'

If you are using Firefox 2.0+ / 3.0+ / 4.0+:

To disable cookies:

  • Go to 'Tools' in the menu bar
  • Click on 'Options'
  • Click on 'Privacy Tab'
  • Disable the box that says 'Accept Cookies From sites'

To delete existing cookies:

  • Go to 'Tools' in the menu bar
  • Click on 'Options'
  • Click on 'Privacy Tab'
  • Click on 'Clear Now'
  • Select 'Cookies'
  • Click on 'Clear Private Data Now'

If you are using Google Chrome

To disable cookies:

  • Go to 'Tools Menu'
  • Click on 'Options'
  • Click on 'Under the Hood'
  • 'Cookie Setting' should be selected. Once done select 'Block all Cookies'

To delete existing cookies:

  • Go to 'Tools Menu'
  • Click on 'Options'
  • Click on 'Under the Hood'
  • Under 'Privacy' section select 'Show Cookies'
  • A new window should open called 'Cookies'. In here you can see all the cookies within your Google Chrome Browser
  • Click on 'Remove All' to remove all traces of cookies
  • If you wish to only remove a certain cookie, simply highlight and click 'Remove'

If you use a web browser not listed above, please refer to your browser's documentation or online help for more information.

What happens if you reject all cookies?

You'll still be able to use some parts of our websites. But some useful features will not work if you disable cookies.
For example, you will not be able to use the online chat support or make purchases. You also will not be able to use our store locator or share pages with your social network.

Changes to the policy

This policy may be revised from time to time. We will post all changes on this website. This policy is specific to Bose® operations and applies to information you submit online as well as through other channels. This policy is here for your convenience and is not intended to create a binding obligation. Should you have any questions, please contact us.

How to contact us?

If you have any questions or concerns regarding our use of cookies, or if you want to exercise your right to access your data and/or have any information we hold about you rectified, you may contact us. You will also find more information on how we process your data in general and, more particularly, how we process the data you upload on our website, in our Privacy Policy.

GLOSSARY

Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie.

Log files are web server files (such as domain name or IP address, URL, the http response code, the website from where you visit us and/or the date and duration of your visit) that are automatically created when an internet user visits a site.

Certain pages on our website contain "web beacons" (also known as Internet tags, pixel tags and clear GIFs). A web beacon is an electronic file that usually consists of a single-pixel image. It can be placed on a web page or in an email to transmit information, which could include Personal Information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies sent by a third party.

Information you submit on this website

Billing and shipping information

This includes your name, address, telephone number(s), email address and credit card number, verification number and expiry date, and transaction information.

Online product registration

For products that can be or are required to be registered online, information that is submitted includes the owner's name, address, email address, telephone number(s) and answers to several survey questions. We may also ask you to submit information about the product you purchased, including the type of product and date of purchase.

Information we collect on this website

For the purposes of this policy, Bose means Bose B.V., with registered offices in Gorslaan 60, 1441 RG Purmerend, The Netherlands.

Information you submit regarding online purchases and other interactions

Your name, address, telephone number(s), email address and, if you elect to purchase a product online or asked us to remember your credit card information for further purchases, your credit card number, verification number and expiry date, the product you purchased, including the type of product and date of purchase, and transaction (billing and shipping) information.

Your payment information will be processed through a third company payment processor, Ogone, as further explained below.

Providing this information is voluntary, most of this information is essential for us to provide you the relevant service. We will provide you with more details on what information is essential and what information is optional when we collect it.

We may also collect additional Personal Information, e.g. on your interests and hobbies, if you participate in our surveys.

Information we collect via cookies

In order to make improvements to our website, we may gather technical and demographic information that helps show how customers use the website. For example, we might do research to determine which areas are accessed most frequently.

We use session "cookies" to collect the user IP address, the website visited before the Bose website, browser type, how often the website is visited, pages visited on the website, click-through on the website and the total time spent on the website. We use permanent cookies to collect website visits and purchases (product and services preferences), as well as to determine how a user was referred to our website.

We also use cookies displayed by us or by advertising partners in order to collect several pieces of information about your browsing habits, product and service preferences.

Click here for additional information about cookies and how we use them, and how to manage your cookies.

How we use information collected on this website

For the purposes of this policy, Bose means Bose B.V., with registered offices in Gorslaan 60, 1441 RG Purmerend, The Netherlands.

Processing your online orders

If you elect to purchase a product online, your payment will be processed through Ingenico, a third party payment processor. By completing your transaction online, you agree and consent to the transfer and storage of your financial information, your credit card, name, address, and other payment information with Ingenico. To find more about how Ingenico processes your data, please refer to Ingenico's privacy policy available at http://payment-services.ingenico.com/gb/en/cookie-policy.

The Personal Information you submit in order to purchase a product may also be used by Bose in order for us to detect card payment fraud.

Answering your online questions

The information you provide allows us to fully answer your questions. This information could also be shared with outside companies processing the data on behalf of Bose for research and analysis.

Providing you with information about new Bose products and promotions

We will provide you with information about Bose products and special promotions that may appeal to your specific interests, hobbies and activities, if you have asked us to do so.

You will receive this information by email, sms, over the phone and/or by personalized mail, only if you have asked to receive such marketing messages from Bose.

For instance, after you place an order on our website, you will receive an email confirmation and, in most cases, subject to your prior consent, a separate email with marketing and tracking information in order to identify your product preferences in view of sending you personalized advertisements. These emails always provide a link so that you can remove yourself from our email list.

Developing a better website

Part of creating an extraordinary and lasting experience for our customers is to use the information you provide to help us better understand what you want from our website. To make improvements to our site, we may gather aggregate (anonymized) technical user information that shows us how customers use the website. For example, we might do research to determine which areas of the website are accessed most frequently.

Looking at Customer Trends: We compile information from thousands of customer visits and analyze it as a whole after aggregating the data. This kind of study focuses on identifying trends among many visitors of our website rather than analyzing information about any individual customer.

Customizing the website to your preferences: We may use information from your visit to help improve your next visit to our website in line with your product preferences. This could involve recommending accessories for your Bose system or providing information about expanding your audio system into other rooms. The goal is to provide you with what you want as quickly and easily as possible. To this end, we may use cookies in conjunction with web beacons. Click here to find out more about our use of cookies or to manage your cookies.

Online Surveys: We use the feedback that you share with us in our surveys to develop a better website. We do not collect Personal Information unless you choose to provide such information. Bose may share this information with external research firms to help compile and analyze the results on behalf of Bose and acts as its data processors.

Sharing your data with carefully selected third companies

Your Personal Information may be shared with other reputable companies ("third parties") that carry out order research, purchase processing, analysis and marketing on behalf of Bose. For example, aggregate forms of information may be submitted to third parties to carry out market studies on behalf of Bose or to provide you with mailings about Bose products and services, if you asked us to do so.

Subject to your prior consent, Bose could also share your Personal Information (name, address, tel. number, e-mail, preferences) with carefully selected third party companies in order to send you personalized advertising about their products and services which may be of interest for you. You will receive adequate information on our partners at the time we collect your data.

We may append additional data from third parties to your information for analysis and marketing purposes.

Certain third parties and affiliates may set and access cookies on your computer on behalf of Bose, and use web beacons in conjunction with them, in order to carry out marketing research and analysis on behalf of Bose. This information will allow Bose and our partners to display relevant ads on partner websites and on Bose websites in line of your product preferences, if you consented thereto. For example, third parties or affiliates may administer Bose banner advertising programs on non-Bose websites. Click here to find out more about third parties' use of cookies and web beacons or to manage your cookies.

Third-party links

The Bose website provides links to third-party Internet websites and/or content generally available on the Internet. Bose does not control and is not responsible for information collected by these websites. We urge you to read the privacy policies of these websites.

If you are visiting this website via another website, that website may monitor your visit. We suggest you review the privacy policy of that website, or enter this website directly if you have any concerns.

Third parties

Third-party links

The Bose® website provides links to third-party Internet sites and/or content generally available on the Internet. Bose does not control and is not responsible for information collected by these sites. We urge you to read the privacy policies of these sites.

If you are visiting this website via another shopping site, that site may monitor your visit. We suggest you review the privacy policy of that site, or enter this website directly if you have any concerns.

Third-party use of cookies and pixel beacons

We may also use an application known as a "web beacon." A web beacon is an electronic file that usually consists of a single-pixel image. It can be placed on a web page or in an email to transmit information, which could include personal information. We may use web beacons, in conjunction with cookies, for a number of reasons, including:

  • To assist in tracking and analyzing advertising effectiveness
  • To verify purchases made on Bose.co.uk
  • To count and recognize site visitors
  • To personalize your experience

In addition to our use of these applications, certain third parties and affiliates may set and access cookies on your computer, and use web beacons in conjunction with them. For example, third parties or affiliates may administer Bose banner advertising programs on non-Bose websites, or they may provide auditing, research or reporting. Specifically, a third-party provider may collect information to target some Bose advertisements. Click here to manage your cookies.

Transactions

These include telephone, mail, Bose® store music show or event transactions.

Information we collect

Billing and shipping information, including name, address, email address, telephone number(s) and credit card number, verification number and expiry date, and transaction information.

How we use the information we collect

We retain all the information collected at the point of transaction. Bose uses this information for marketing, market research studies and reports.

How to communicate your preferences

At the time of purchase, you can express your preference for the privacy of your name, mailing address, email address and any other information you share with us. You can also call Bose after your purchase and ask that your information not be used.

Offline privacy

There are instances when Bose collects information outside of our website. As with the information we collect online, our goal is to use this information to improve our products and our relationship with our customers.

For the purposes of this policy, Bose means Bose B.V., with registered offices in Gorslaan 60, 1441 RG Purmerend, The Netherlands.

This section describes our privacy practices regarding the following:

  • Bose Music Theatre tickets
  • Product registration cards
  • Competition and prize draw entry forms
  • Phone, mail and Bose store transactions
  • Bose music shows/events

Tickets, cards and forms

For the purposes of this policy, Bose means Bose B.V., with registered offices in Gorslaan 60, 1441 RG Purmerend, The Netherlands.

These include:

  • Bose Music Theatre tickets
  • Product registration and warranty cards
  • Competition and prize draw entry forms

Information that is submitted

Name, address, email address, telephone number(s) and answers to several survey questions (hobbies, interests). Product registration cards also capture information about the product you purchased, including the type of product and date of purchase.

How we use the information that is submitted

In general, the Personal Information will be used for the following purposes:

  • Processing your orders, answering your questions on Bose products and services, or providing you with technical updates on our products and services in different areas, such as fulfillment of an order or billing.
  • Carrying out market studies on the basis of aggregate (not personally identifiable) information in order to improve our products and services. Such market studies may be carried out with the help of external partners processing these data on behalf of Bose.
  • Analyzing your Personal Information including your personal preferences in order to provide you with personalized marketing information on Bose products, services and promotions, as well as on products and services of partners of Bose selected on the basis of personal preferences, hobbies and interests.

You will receive this information by email, sms, over the phone or by personalized mail only if you have asked to receive such messages from Bose and its commercial partners. You will receive adequate information on our partners at the time we collect your data.

Bose may append additional data received from third parties to your Personal Information for analysis and marketing purposes.

  • Establishing statistics on your use of the website, for marketing and analysis, in order to improve our website and our offers.
  • Transferring your Personal Information to third parties for the purposes set out below.

For a detailed description of how we use the information and how you can control its use, we invite you to examine our specific online or offline privacy policies. The topics addressed are outlined on the left side of this page.

How to communicate your preferences

At the time you provide your Personal Information to Bose (for example, at the time of purchase), you can express your marketing preferences in respect of the Personal Information (mailing address, e-mail address, phone number) you share with us. Check boxes on the website or on the offline document whereby your Personal Information is collected allow you to opt-in or opt-out of receiving updates on our products and services or on the product and services of our commercial partners. If Bose has used your data after receiving this information from another company to which you provided your data, you will be able to express your preference at the time Bose contacts you. You can then always contact Bose and ask that your information will not be used for direct marketing purposes.

Contact us either by phone on 0808 1688 572, by e-mail (sales_support_uk@bose.com) or by post to Bose ltd., Bose House, Quayside, Chatham Maritime, Chatham, Kent ME4 4QZ, to update your Customer Communications preferences or if you want to exercise your rights to access your data and/or have any information we hold about you rectified, blocked or deleted if no longer necessary.

Transactions

For the purposes of this policy, Bose means Bose European Management Services BV, with registered offices in Gorslaan 60, 1441 RG Purmerend, The Netherlands.

These include telephone, mail, Bose store music show or event transactions.

Information we collect

Billing and shipping information, including name, address, email address, telephone number(s) and credit card number, verification number and expiry date, and transaction information.

How we use the information that is submitted

In general, the Personal Information will be used for the following purposes:

  • Processing your orders, answering your questions on Bose products and services, or providing you with technical updates on our products and services in different areas, such as fulfillment of an order or billing.
  • Carrying out market studies on the basis of aggregate (not personally identifiable) information in order to improve our products and services. Such market studies may be carried out with the help of external partners processing these data on behalf of Bose.
  • Analyzing your Personal Information including your personal preferences in order to provide you with personalized marketing information on Bose products, services and promotions, as well as on products and services of partners of Bose selected on the basis of personal preferences, hobbies and interests.

You will receive this information by email, sms, over the phone or by personalized mail only if you have asked to receive such messages from Bose and its commercial partners. You will receive adequate information on our partners at the time we collect your data.

Bose may append additional data received from third parties to your Personal Information for analysis and marketing purposes.

  • Establishing statistics on your use of the website, for marketing and analysis, in order to improve our website and our offers.
  • Transferring your Personal Information to third parties for the purposes set out below.

For a detailed description of how we use the information and how you can control its use, we invite you to examine our specific online or offline privacy policies. The topics addressed are outlined on the left side of this page.

How to communicate your preferences

At the time you provide your Personal Information to Bose (for example, at the time of purchase), you can express your marketing preferences in respect of the Personal Information (mailing address, e-mail address, phone number) you share with us. Check boxes on the website or on the offline document whereby your Personal Information is collected allow you to opt-in or opt-out of receiving updates on our products and services or on the product and services of our commercial partners. If Bose has used your data after receiving this information from another company to which you provided your data, you will be able to express your preference at the time Bose contacts you. You can then always contact Bose and ask that your information will not be used for direct marketing purposes.

Contact us either by phone on 0808 1688 572, by e-mail (sales_support_uk@bose.com) or by post to Bose ltd., Bose House, Quayside, Chatham Maritime, Chatham, Kent ME4 4QZ, to update your Customer Communications preferences or if you want to exercise your rights to access your data and/or have any information we hold about you rectified, blocked or deleted if no longer necessary.

Our commitment to you

Bose takes pride in designing each product with the goal of providing the highest-accuracy musical performance possible in its price range. We strive to reproduce musical sounds as closely as possible to the original performance—and to avoid flashy sounds such as those associated with accentuated bass and treble frequencies.

Our reputation rests on our steadfast pursuit of this policy in researching, designing and building our products. We use only the highest quality parts and the latest assembly and quality control techniques to ensure the reliability and long life of our products.

Bose supports research that continually gives rise to new technologies for improving sound reproduction. When you purchase any product from Bose, we encourage you to compare it, as we do, to competitive products for musical accuracy. We believe this process will enhance your appreciation of the product you select.

Product warranty

Bose Limited Warranty Policy
Terms and Conditions for products purchased in Europe.

Bose Ltd
Bose House, Quayside, Chatham Maritime
Chatham, Kent, ME4 4QZ
United Kingdom

What is covered

All parts defective in material and workmanship. This limited warranty for BOSE® products covers the functionality of the speakers or systems for their normal, intended use as specified in the Owner's Guide and does not cover a malfunction that has resulted from improper or unreasonable use or maintenance, accident, excess moisture, improper packing, lightning, power surges, or unauthorised tampering, alteration or modification while not under the control of Bose. BOSE® speakers and systems are not designed to be used in every environment, so please review your Owner's Guide.

For how long

The BOSE® Limited Warranty lasts two years from the purchase date for electronic products, home cinema and integrated systems, and powered speaker components, and five years for speaker components that are not self-powered (amplified). The Videowave® entertainment systems and the 131® environmental speakers have a three year Limited Warranty. Powered component speakers have a two year Limited Warranty term for the electronics and five years for the speakers. The Aviation headsets have a five year Limited Warranty. Please see your Owner's Guide for details. For the Limited Warranty on professional products, please refer to your Owner's Guide.

  • Extended Statutory Warranties (where applicable): Products purchased in the European Union, Switzerland, and Norway have a minimum warranty term of two years. For countries where minimum warranty terms are determined by statute, the warranty term is the longer of the statutory period or the term listed above.

What we will do

We will repair or replace any defective parts within a reasonable period of time and free of charge.

How you can obtain warranty service

You can ship the product to either a Bose Service Agency or to Bose directly with a proof of purchase from an authorised dealer.

Please:

If you originally bought your product directly from Bose then contact us. If you bought from an authorised dealer please contact the store you purchased from in the first instance.

If troubleshooting cannot resolve the issue, Bose or your authorised dealer will arrange transport back to Bose and supply you with a returns reference number. This reference number should be prominently displayed on the outside of the box, and noted on any paperwork inside.

If you are responsible for packing the product for shipping, you must ensure that you use a strong cardboard box and that you use sufficient packaging. We suggest that you use at least 5cm of packaging to fully surround products weighing less than 5kg and 10cm of packaging for products over 5kg.

We aim to repair all products within two weeks, subject to availability of parts, and will never charge you for a repair outside the warranty period without fully informing you first.

You can return the product with proof of purchase from an authorised dealer to a Bose Service Agency or directly to Bose. Proof of purchase is not required where it is excluded by statute.

Other Rights

THIS LIMITED WARRANTY GIVES YOU SPECIFIC RIGHTS SUBJECT TO SPECIFIED CONDITIONS. YOU MAY ALSO HAVE OTHER LEGAL RIGHTS WHICH APPLY TO THE PRODUCT YOU HAVE ACQUIRED. THESE LEGAL RIGHTS VARY FROM STATE TO STATE OR COUNTRY TO COUNTRY. SOME PLACES DO NOT ALLOW THE EXCLUSION, RESTRICTION OR MODIFICATION OF CERTAIN IMPLIED RIGHTS OR THEIR EFFECT. IN THOSE SITUATIONS THIS LIMITED WARRANTY WILL ONLY APPLY TO THE EXTENT THAT THE APPLICABLE LAW ALLOWS. OTHER LAWS PROVIDE YOU WITH A STATUTORY CLAIM AGAINST THE SELLER.

The laws of your state or country may provide you with legal claims against the seller or manufacturer of this product. The Limited Warranty does not affect those rights.

Remedies

The provisions of this limited warranty are in lieu of any other warranties or conditions, except those provided by law. This Limited Warranty does not affect any legal rights provided to you by law and does not preclude any legal remedy you may have under the law.

This Limited Warranty is fully transferable provided that the current owner furnishes the original proof of purchase from an authorised Bose dealer.

In countries where liability limits are not precluded by statute, the maximum liability of Bose shall not exceed the actual purchase price paid by you for the product. In countries where limitations on liability are precluded by law, Bose shall be liable for no more than the direct damages for bodily injury, and/or real or personal property arising from the negligence of Bose.

Where not prohibited by law, Bose shall not be liable for special, incidental, consequential or indirect damages. Some places do not allow limitations on the exclusion or limitation of relief, special, incidental, consequential or indirect damages, or the limitation of liability to specified amounts, so the above limitations or exclusions may not apply to you.

This Limited Warranty is void if the label bearing the serial number has been removed or defaced.

Privacy

There is no legal obligation on your part to provide personal information. However, such information allows us to maintain a record of the BOSE® sound products acquired by you and better understand the purchasers of our products. The information collected will be used for marketing purposes by Bose and, where permitted, to contact you either in relation to the products you have acquired or other products which might be of interest from Bose or other companies. The information that you provide may be processed in another country.

Bose performance guarantee

Try your Bose product risk free. We're so confident you'll be delighted with it, we give you 30 days to make sure it's right for you. If, for any reason, you're not satisfied with your purchase from Bose, simply return it within the trial period for a full refund. That's the Bose performance guarantee.

Site terms and conditions

Welcome to the Bose Corporation and Bose Limited ("Bose") UK Web site ("Web Site"). This Web Site is owned and operated by Bose and its agents. We are pleased to provide you with access to the content of the Web Site ("Content") for informational and shopping purposes. Please carefully read the following terms and conditions that govern your use of the Web Site ("General Site Conditions"). By accessing and using the Bose Web Site, you expressly agree to be bound by these General Site Conditions and to follow all applicable laws and regulations governing the use of the Web Site. If you do not agree to these General Site Conditions, please do not access or use the Web Site.

Authorisation of Use

Bose hereby authorises you to access, view, copy, and reproduce any of the Content published by Bose on the Web Site for your personal, non-commercial use in order to consider the purchase of Bose® products provided that you agree to abide by these General Site Conditions.

Except as expressly set out above, you agree that you shall not reproduce, display, publish, retransmit, or otherwise distribute any or all of the Content of the Web Site for any purpose.

You further agree that you shall not use the Web Site for any purpose that is unlawful or prohibited by these General Site Conditions.

Purchasing

If you wish to purchase any of the products from this Web Site, then, in addition to these General Site Conditions, you will be required to agree to the Terms or Conditions of Sale.

You acknowledge that you shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the Web Site.

You warrant that you possess the legal authority to enter into these General Site Conditions and to use the Web Site in accordance with all terms and conditions herein.

Intellectual Property Ownership

The Content of the Web Site is the property of Bose, its affiliates, subsidiaries, and/or suppliers and is protected by copyright law. Bose may post proprietary notices, including without limitation copyright and trademark information, on the Content of the Web Site. You agree that on any copy or reproduction you make of the Web Site or any Content on the Web Site, you shall retain all such copyright, trademark, and other proprietary notices.

Except as expressly provided in these General Site Conditions, nothing in the Web Site shall confer any licence or rights under any copyright or other intellectual property rights whether by implication, estoppel, or otherwise.

Any product, process, or technology identified or included on this Web Site may be the subject of other intellectual property rights reserved by Bose. Bose and the Wave® radio design are registered trademarks of the Bose Corporation. All trademark designations referenced for BOSE products, product designs and services are based upon U.S. trademark applications and registrations. Trademark registrations may be issued and/or pending in other countries. No conclusion can be drawn with respect to the registration status in any other country.

Microsoft and the Passport Logo are the registered trademarks of Microsoft Corporation in the United States and/or other countries and are used under licence from Microsoft. Other trademarks, including registered trademarks, of the products mentioned or featured in the Web Site are proprietary to the respective trademark owners.

Restrictions on Linking and Framing

You agree that you shall not use any Bose trademark, or any related graphic, as a "hot" link on any other Web Site without prior written authorisation from Bose. You further agree that you shall not establish a deep-link to the Web Site for any purpose without prior written authorisation from Bose. Any framing of the Web Site without prior written authorisation is prohibited.

Third Party Content

The Web Site may contain links to third party sites over which Bose has no control. We make no representation as to the accuracy, completeness or any other aspect of the information contained on such third party sites or other sites linked to or from such third party sites and shall not be responsible for any loss or damage arising from your reliance upon such content or transactions on such third party sites except where we otherwise expressly agree.

Restrictions on Interference

You agree that you will not use any robot, spider, other automated device, or manual process to monitor or copy the Web Site Content without express prior written authorisation from Bose. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Web Site. You agree that you will not use any device, software, or routine to interfere or attempt to interfere with the proper functioning of the Web Site.

Unauthorised Use

Illegal and/or unauthorised use of the Web Site, including, but not limited to, unauthorised framing of or linking to the Web Site, will be investigated and appropriate legal action will be taken, including without limitation civil, criminal, and injunctive redress.

Disclaimer of Warranty

Bose uses reasonable skill and care in producing the Content and providing access to the Content on the Web Site. However, because of the inherent nature of the Internet we do not give any warranties, express or implied, or make any representations as to the accuracy, adequacy, access or inability to access, or any delay in access, suitability of any Content of the Web Site. Bose does not warrant that the Web Site will operate error-free or that the Web Site and its server are free of computer viruses and other harmful goods. Except as set out below, Bose will be under no liability to you whatsoever whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise for any loss, damage or costs howsoever caused arising out of or in connection with the use of the Web Site or the use, accessing, downloading or relying on any Content on the Web Site. Bose is not responsible for typographical errors.

These General Site Conditions do not exclude the liability of Bose (if any) to you for personal injury or death resulting from the negligence of Bose, for fraud, or for any matter which it would be illegal for Bose to exclude or to attempt to exclude from its liability.

International Information

The Web Site provides you with access to information regarding Bose products and services available in areas outside the United Kingdom. Such references are for informational purposes only and do not imply that Bose intends to make such products or services available in the United Kingdom.

Changed Terms

Due to the Bose policy of updating and improving the Web Site, Bose reserves the right to make changes to the General Site Conditions at any time in its sole discretion, with or without notice. You are responsible for checking the General Site Conditions regularly to determine whether Bose has made any such changes. Your continued use or access of the Web Site after such changes shall confirm your acceptance of such changes. Bose also reserves the right to make improvements and/or changes in the products, prices, and/or the programmes described in the Web Site at any time in its sole discretion and without notice.

Consent to Use of Personal Data

You acknowledge that you have read the Bose Limited Privacy Statement and Data Protection Notice (the "Privacy Statement") and understand and consent to the collection, use, disclosure and transfer of your personal data as described in that Privacy Statement, including, but not limited to:

  • the use of your personal data by Bose for marketing and selling purposes, subject to your right to opt-out of having such data used by Bose for direct marketing;
  • the disclosure of your personal data to third parties that perform marketing and sales-related services for Bose;
  • the use of your personal data by certain third parties for direct marketing, subject to your right to opt-out of such use; and
  • the transfer of your personal data outside of the EEA, including to the United States of America.

Submissions

Subject to the provisions of the Privacy Statement, should any user of the Web Site provide information such as questions, comments, suggestions, or the like regarding the Content or any Bose product or service, such information shall be deemed to be non-confidential and Bose shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose, and distribute the feedback information to others without limitation. Bose shall be free to use any ideas, concepts, know-how, or techniques contained in such information for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products incorporating such information.

Jurisdiction

UK Customers: If you access this site from the United Kingdom, the law of England and Wales shall govern these General Site Conditions and the courts of England and Wales will have exclusive jurisdiction over any disputes arising out of or in connection with these General Site Conditions. All dealings, correspondence and contracts between us will be made or conducted in the English language.

All Other Visitors: If you access this site from any other jurisdiction, the law of England and Wales shall govern these General Site Conditions and the courts of England and Wales will have exclusive jurisdiction over any disputes arising out of or in connection with these General Site Conditions. All dealings, correspondence and contracts between us will be made or conducted in the English language.

Indemnity

You agree to indemnify and hold Bose, its subsidiaries, affiliates, officers, agents, and other partners and employees, harmless from and against any claim, demand, loss, or liability, including reasonable legal fees, made by any third party due to or arising out of your use of the Web Site.

Severability

If a court of competent jurisdiction finds any provision of these General Site Conditions unlawful, invalid, or unenforceable, that provision shall be severed from these General Site Conditions and the other provisions of these General Site Conditions shall remain in full force and effect. The parties further agree to replace such unlawful, invalid or unenforceable provision of these General Site Conditions with a lawful, valid and enforceable provision that will achieve, to the extent possible, the economic, business and other purposes of such unlawful, invalid or unenforceable provision. If a court of competent jurisdiction finds any provision of these General Site Conditions is unlawful, invalid, or unenforceable, only in part or degree, such provision shall remain in full force and effect to the extent not held unlawful, invalid or unenforceable.

Entire Agreement

These General Site Conditions and the Privacy Statement represent the full and complete understanding between you and Bose and supersedes all prior arrangements, representations (other than those made fraudulently) and understandings, whether written or oral, regarding the use of the Web Site.

Waiver

No failure or delay on the part of Bose in exercising any right or remedy hereunder or enforcing these General Site Conditions will operate as a waiver thereof.

Headings

Headings are for convenience only and not for use in interpretation of these General Site Conditions.

Bose regulatory and compliance information

If you're looking for regulatory and compliance information, we can help. Click here for a list of Declaration of Conformity documents for current Bose® products.

General Terms and Conditions of Sale

1. Company information

These general terms and conditions of sale (the “General Terms and Conditions of Sale”) are those of Bose Limited, with registered office at Bose House, Quayside Chatham Maritime, Chatham, Kent, ME4 4QZ, United Kingdom, with company number 01187672, VAT number: GB 204 5557 80, telephone number: 0333-3000 112 (local phone charges will be applicable), fax: +44 (0)8707 414545, email: sales_support_uk@bose.com.

2. General

The General Terms and Conditions of Sale shall apply to any online sales by Bose of any products offered for sale on its website www.bose.co.uk (the “Website”) to final consumers, excluding the application of any other conditions, in particular those in force in retail stores.

The General Terms and Conditions of Sale applicable to a sale are those in force at the time of ordering.

The customer should read these terms carefully before submitting his order to us. These terms tell the customer who Bose are, how Bose will provide products to the customer, how the customer and Bose may change or end the contract, what to do if there is a problem and other important information. If the customer thinks that there is a mistake in these terms, please contact Bose to discuss.

Deviating general terms and conditions shall only be valid if the parties agreed on them.

Bose reserves the right to change the General Terms and Conditions of Sale at any time, the new General Terms and Conditions of Sale being applicable to any offer or order made after effectiveness of such change.

The General Terms and Conditions of Sale in force are accessible at any time on the Website.

Unless otherwise evidenced, the data registered on the Website constitute the evidence of all transactions between Bose and its customers with regard to sales made via the Website.
The Website is displayed in English.

3. Ordering process

3.1 Product selection

Any orders via Bose’s online shop shall exclusively be made on the Website.

The customer selects the products by clicking on the “Order online/Add to Cart” button and pursues his navigation by clicking on “Continue Shopping”.

The customer may, at any time, see the selected products in his shopping cart by clicking on “See Details/My cart” and consult the payment options offered by Bose as well as the delivery costs and times.

3.2 Registration of the order

After having selected the product(s), the customer checks the details of his order and the price to be paid and corrects his eventual errors before confirming the order.

The customer enters the information that is necessary for the correct delivery of his order and, then, should read these terms of use as well as Bose’s privacy statement carefully before submitting his order to us.

The customer is then invited to select the chosen payment option and to enter the corresponding information.

3.3 Final validation of the order

At the end of the ordering process, the customer accepts the “General Terms and Conditions of Sale” by clicking on the appropriate box and definitively confirms his order by clicking on the “Proceed to payment” button. After confirmation of the customer’s order and willingness to pay, Bose sends the customer an electronic acceptance of the order. The contract of sale is then definitively concluded.

The conditions of an order may change as long as Bose has not confirmed the order.

Any change in the order by the customer after any possible change in Bose prices will automatically result in the application of the new prices.

Bose reserves the right to refuse any order. In such cases, an e-mail will be sent to the customer using the e-mail address communicated by this customer instead of sending an acceptance of the offer.

4. Right of withdrawal

4.1 Right and time of withdrawal

The customer is entitled by the law to withdraw, without having to give any reasons, within fourteen (14) days from the day the product ordered on the Website has been received by the customer.

However, the satisfaction guarantee offered by Bose allows the customer to withdraw within thirty (30) days from the receipt of the product, without having to give any reasons or pay any fee or expense other than set out in these terms and conditions. Bose’s right to claim damages shall not be limited by this clause.

If the order includes several products to be delivered separately, the withdrawal period for all products of this order starts with the date of receipt of the last product.

4.2 Conditions governing the exercise of the right of withdrawal

To exercise his right to withdraw, the customer must notify his intention to withdraw to Bose before the expiry of the applicable withdrawal period. Therefore he may use especially the following methods:

  • By sending an unambiguous declaration expressing clearly his intention to withdraw, by mail, fax or e-mail to the following address: Bose House, Quayside Chatham Maritime, Chatham, Kent, ME4 4QZ, United Kingdom - fax: +44 (0)8707 414545 - sales_support_uk@bose.com
  • Or by sending back the withdrawal form to be downloaded by clicking on the following link, duly completed and signed, to the following address: Bose House, Quayside Chatham Maritime, Chatham, Kent, ME4 4QZ, United Kingdom - sales_support_uk@bose.com

For any information on the conditions of withdrawal, the customer can contact Bose’s Customer service at the following telephone number 0333-3000 112 (Local phone charges will be applicable) or by e-mail at the following e-mail address sales_support_uk@bose.com.

5. Return and Reimbursement

The customer has an additional fourteen (14) -day period starting from the notification of his intention to withdraw to Bose, to send back the products, at customer’s expenses and under customer’s responsibility, by postal service to the following address: Bose House, Quayside Chatham Maritime, Chatham, Kent, ME4 4QZ, United Kingdom.

Bose also offers to the customer the possibility to opt for free take-back of the products at an address determined by the customer. In such case, the carrier appointed by Bose will contact the customer to fix a date at which the products will be taken back at the determined address within three (3) business days starting from the first contact of the customer with the carrier in the respective matter.

The customer opting for the free take-back of the products at his home undertakes to be available at the dates suggested by the carrier, in order not to unreasonably delay the return of the products to Bose. Bose reserves the right to refuse such take-back occurring after the expiry of the legal fourteen (14) -day period for revocation provided that the expiration of this period without return has been caused by a reason from the sphere of the customer.

In any case, to be reimbursed, the products must be returned in such condition and as duly packed as can be reasonably expected taking into account that the customer only has the right to check the product to the extent he could have done it when buying in a physical store, together with their purchase invoice or a copy of such invoice in case of partial return. Bose reserves the right to reduce its amount if the serial number is lacking due to a reason arising in the sphere of the customer and which is not triggered by a review of the product in the same way as could have be done in a physical store.

If Bose cannot legally rise any objections, Bose will reimburse the customer the total amount paid for the returned products, including the costs of delivery (on the basis of the standard delivery mode offered by Bose) using the same payment method than used by the customer for payment, without unjustified delay and at the latest fourteen (14) days starting from the point in time of receipt of the notification to withdraw by Bose.

Bose will not reimburse the additional costs incurred if customer has chosen a more expensive delivery mode than the standard delivery mode offered by Bose and defined in the ordering process as such.

6. Prices

The customer is invoiced at the prices and the currency indicated on the Website and agreed in the contract of sale.

Unless otherwise expressly indicated in writing by Bose at the time of the definitive validation of the order, the prices include the standard taxes and packaging costs, delivery costs excluded, Bose reserving its right to choose the means of transportation.

In case the customer wants the products to be delivered with a specific mean of transportation, the transport costs will be subject to a separate agreement and invoice, without any reduction in the prices of the products.

7. Product availability

The product and price offerings are in force as long as they appear on the Website, within the limits of available stocks.

Mistakes or changes may exceptionally occur. In the event of unavailability of any product after ordering, the customer is informed per e-mail (or mail if he/she has not provided any e-mail address) of the unavailability of the product(s) and of the delivery of a partial order or the cancellation of the order.

In case of complete or partial cancellation of the order due to unavailability, the amounts corresponding to the unavailable products will not be debited from the customer’s bank account. If the amounts have already been debited, the customer will be reimbursed the amounts paid for the unavailable products within thirty (30) days.

8. Delivery

The products purchased on the Website are only available for delivery to England, Scotland, Wales and Northern Ireland. They are delivered at the address communicated at the time of ordering. The customer is responsible for the accuracy of the information provided when ordering. In case of mistake in the addressee’s contact details (in particular surname, first name, street name and number, postal code, city name, telephone number or e-mail address), Bose shall in no event be held liable for the impossibility to deliver the order.

The delivery is made by the private carrier DPD in standard mode. The amount of the fixed transportation costs is:

- £5 inclusive of all taxes per delivery for an order up to £89;
- FREE delivery for an order above £89.

The standard delivery is available for the orders to be delivered to England, Scotland, Wales and Northern Ireland. Delivery is made by DPD within 5 to 7 days as from the validation of the order.

9. Transport – Receipt – Reservations

Customer is responsible for checking the conformity of the products and the state of their packaging at the time of delivery and taking action against the carrier.

In case of any deterioration of the product, customer must without fail:

  • Report the damage on the delivery note submitted by the carrier;
  • Send to carrier a registered letter with acknowledgement of receipt within a maximum of three (3) days from the date of delivery;
  • Send Bose, at the same time, a copy of the above mentioned letter as well as of the delivery note, to the following address: Bose House, Quayside Chatham Maritime, Chatham, Kent, ME4 4QZ, United Kingdom - sales_support_uk@bose.com

If customer fails to follow this procedure, Bose will not handle any claim.

10. Product compliance

Bose undertakes to reimburse or exchange the products that are not compliant with the order. The customer will report any possible detectable deviation and return the product(s) to Bose, which will exchange or reimburse the product(s) as agreed with the customer in the respective case at hand. If the returned products are incomplete, soiled or damaged to a wider extent, they will not be taken over by Bose. Under no circumstances shall the restitution, exchange or reimbursement be requested and/or performed in the stores.

11. Payment options

The products will be paid online by credit card (Visa, Mastercard, American Express), Paypal or Visa Debit. The customer will first select the chosen method of payment.

For a payment by credit card, after having selected the chosen type of card, the customer must enter the number of his credit card, its expiration date and the last three numbers on the back of the card.

The order will be shipped once the customer’s payment is received by our accounting department in accordance with the usual delivery times indicated at Article 8 of the General Terms and Conditions of Sale.

12. Disclosure of Personal Information

The payments made by credit card on the Website are operated by the secure payment company Ingenico. In order to confirm the transaction, customer must accept the transfer and the storage of its financial data, name, address and any other information necessary to the secure payment company Ingenico.

Furthermore, we hereby inform you, in connection with your order, of the use of the "Fraud Expert" solution in addition to the processing of card not present payments. Your personal data is processed by Ingenico e-Commerce Solutions SPRL being the controller, for the purpose of preventing and combating fraud (determining risk levels associated with transactions, detecting and managing any resulting alerts, informing merchants to allow them to take decisions, "human" reviews of transactions with a specified level of risk, modelling of the score).

The collection of certain of your personal data is a mandatory requirement for this purpose. Without this data, your transaction could be delayed or rendered impossible and your order cancelled.

This data is intended for the authorised departments of the Ingenico e-Commerce Solutions entities involved in such processing, and for the merchant, as well as for any third party whose involvement is required to ensure the smooth operation of the payment process and the functioning of the services offered.

13. Retention of title – Risk transfer

Bose retains the ownership of each product delivered until payment in the amount due for the respective product is made fully and received by Bose. The risks relating to the products shall be transferred to the customer at the time the products are handed over or of default of acceptance.

In case of non-payment, Bose reserves the right to claim the ownership of the respective product.

14. Customer Rights

14.1 Legal guarantee of conformity and guarantee against “hidden defects”

Bose is under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect the customer's legal rights.

By way of example, if the customer's product is goods, for example speakers or headphones, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. Or if the customer's product is services, for example installation, the Consumer Rights Act 2015 says the service must be carried out with reasonable care and skill. For detailed information on your legal rights please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

If the customer wishes to exercise his legal rights to reject products he should notify Bose’s Customer service before the expiry of the relevant periods:

- By sending an unambiguous declaration expressing clearly his intention to withdraw, by mail, fax or e-mail to the following address: Bose House, Quayside Chatham Maritime, Chatham, Kent, ME4 4QZ, United Kingdom - fax: +44 (0)8707 414545 - sales_support_uk@bose.com

- Or by sending back the withdrawal form to be downloaded by clicking on the following link, duly completed and signed, to the following address: Bose House, Quayside Chatham Maritime, Chatham, Kent, ME4 4QZ, United Kingdom - sales_support_uk@bose.com

If the customer wishes to exercise his legal rights to reject products the customer must post them back to Bose or (if they are not suitable for posting) allow Bose to collect them from him. Bose will pay the costs of postage or collection. Please see clause 5 for free take-back of products process available to the customer. Under no circumstances shall the restitution, exchange or reimbursement be requested and/or performed in the stores.

14.2 Commercial guarantee

Without prejudice to the above mentioned legal guarantees, the customer also benefits from Bose’s commercial guarantee that applies in accordance with the terms and conditions of the guarantee card sent with the product. Such guarantee card does not cover the damages resulting from an incorrect handling of the product and, in general, an improper, inappropriate or unreasonable use of the products. The damages due to a maintenance or dismantling operation by a person that has not been authorized by Bose, to modifications or alterations to the product, damages resulting from an insufficient packaging when returning the product or from an accident are also excluded.

This guarantee becomes automatically invalid if the label bearing the serial number of the product has been removed or erased. To benefit from the commercial guarantee of the products, customer must without fail keep the purchase invoice of the product.

Please, see the Bose Products Warranty for full information regarding the Commercial guarantee granted to customers.

15. Liability of Bose

15.1. Product compliance with applicable law

The products offered are compliant with the legislation in force and the regulations applicable in England and Wales.

15.2. Scope of Bose’s liability

If Bose fail to comply with these terms, Bose are responsible for loss or damage the customer suffers that is a foreseeable result of Bose breaking this contract or Bose failing to use reasonable care and skill, but Bose are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both Bose and the customer knew it might happen, for example, if the customer discussed it with Bose during the sales process.

Bose do not exclude or limit in any way its liability to the customer where it would be unlawful to do so. This includes liability for death or personal injury caused by Bose's negligence or the negligence of Bose's employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of the customer's legal rights in relation to the products including the right to receive products which are: as described and match information we provided to the customer and any sample or model seen or examined by the customer; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed and for defective products under the Consumer Protection Act 1987.

If Bose are providing services in the customer's property, Bose will make good any damage to the customer's property caused by Bose while doing so. However, Bose are not responsible for the cost of repairing any pre-existing faults or damage to the customer's property that Bose discover while providing the services.

The images of the products on the Website are for illustrative purposes only. Although Bose have made every effort to display the colours accurately, Bose cannot guarantee that a device's display of the colours accurately reflects the colour of the products. The customer's product may vary slightly from those images. The packaging of the product may vary from that shown in images on the Website. The customer is invited to refer to the description of each product to be informed of its precise features and, in case of any doubt or need of additional information, to contact the Customer service at the following number: 0808-1688-572 (local call costs).

Bose is only liable for the content of the internet pages edited by Bose.

Bose are not liable for business losses. Bose only supply the products for domestic and private use. If the customer uses the products for any commercial, business or re-sale purpose Bose will have no liability to the customer for any loss of profit, loss of business, business interruption, or loss of business opportunity.

The full or partial impossibility to use the products for any reason beyond Bose’s control, in particular due to an equipment incompatibility, shall not give rise to any compensation, reimbursement or Bose’s liability.

15.3. Force Majeure

Bose shall not be held liable in case of non-performance of the contract due to an unforeseeable event beyond its control, disturbance or full or partial strike, in particular of the transport and/or communication services, fire, flood.

16. Intellectual Property

Any texts, comments, work, illustrations or pictures on the Website www.bose.co.uk are under copyright and intellectual property protection, for the entire world.

The customer must not modify the paper or digital copies of any materials the customer has printed off or downloaded in any way, and the customer must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Bose's status (and that of any identified contributors) as the authors of content on the Website must always be acknowledged.

The customer must not use any part of the content on the Website for commercial purposes without obtaining a licence to do so from Bose or Bose's licensors. If the customer prints off, copies or downloads any part of the Website in breach of these terms of use, the customer's right to use the Website will cease immediately and the customer must, at Bose's option, return or destroy any copies of the materials he has made.

17. Personal data

Bose comply with all applicable data protection laws in the UK. Please see the Bose Privacy Policy for full information regarding the customer's personal data.

The Website www.bose.co.uk is designed to take special care of the customers’ needs. It is, in particular, for that reason that cookies are used, please see the Bose Cookies Policy for additional information.

18. Archiving of the contracts

Bose undertakes to keep any purchase contract for an amount exceeding 120 euros for ten (10) years. The customers will have the possibility to access to such contract upon simple request at the following telephone number: 0333-3000 112 (local call costs).

19. External links

The Website www.bose.co.uk may contain external hyperlinks redirecting the customer to other websites. Bose makes no undertaking in relation with any website to which the customers may have access through the Website www.bose.co.uk and shall in no case be held liable for the content, operation, services offered, or the access to such websites.

Bose may authorize other companies to diffuse advertisings on its websites. Those companies may install cookies or actions tags (also called “simple pixel gif”) on the users’ computers in order to assess the advertisings’ effectiveness. Any information collected in this manner are anonymous. The customer may refuse the cookies or actions tags by changing its browser settings. This may alter the interactive functions of the consulted websites.

20. Secured Website

The Website www.bose.co.uk is a secured website using SSL encryption.

21. Customer Service

For any information or question, please contact the Customer service at the following telephone number: 0333-3000 112 (local call costs).

22. Applicable law – Competent jurisdiction

These General Terms and Conditions of Sale, as well as any transaction herein described and/or in relation with any sale of its products by Bose to the customer are governed, construed and enforced in accordance with the law of England and Wales.

In case of dispute with professionals and/or tradesmen, the Courts of England and Wales will have exclusive jurisdiction.

23. Customer assessment space

Bose reserves the right to check and delete any publication on the customer assessment space of the Website www.bose.co.uk. Bose reserves the right to delete or not to publish the contents that it considers, at its sole discretion, inappropriate or offensive, such as:

  • Advertising, of any nature, inclusive of any competing company, sale of products, solicitation, self-promotion and spams
  • False, inaccurate or misleading information
  • Offenses against people or companies, including Bose, its employees, suppliers, distributors or affiliates
  • Inappropriate or misleading content or any content giving an inaccurate image of Bose
  • Contents that threaten, harass or infringe the rights of any other person, including content revealing private information relating to other users
  • Contents including malware programs, software or files that could infringe intellectual property rights of any party, offensive comments or that could damage the display system of the other users.

24. General

If Bose fail to enforce a right under this agreement, that failure will not prevent Bose from enforcing other rights, or the same type of right on a later occasion.

If any provision of these terms and conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of these terms and conditions shall not be affected.

Bose may transfer this agreement to someone else. Bose may transfer its rights and obligations under these terms to another organisation. Bose will always tell the customer in writing (including email) if this happens and will ensure that the transfer will not affect the customer's rights under the contract.

Nobody else has any rights under this contract (except someone the customer passes his guarantee on to, Bose may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant item or property). This contract is between the customer and Bose. No other person shall have any rights to enforce any of its terms.

Last update: 6/08/2016