90-DAY RISK FREE TRIAL, 2-YEARS WARRANTY AND FREE STANDARD DELIVERY FOR ORDERS ABOVE £40

S1 Pro system

Sold from 2018 – present

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If you experience distortion, crackling, static, noise or unexpected poor sound quality from your product:

If you hear excessive low frequencies from your product, the sound quality might be boomy, muffled or difficult to hear. To reduce the bass response and/or increase the treble response, try the following:

If you don't hear enough low frequency audio from your product, the sound quality might be tinny, shrill or lacking fullness. To increase the bass response or reduce the treble response, try the following:

If your product seems to be set up properly but does not produce sound, try the following:

If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:

If you experience high-pitched noise or a squealing sound from your system, try the following:

If your product produces unexpected ticking, clicking or popping noises when turning on, try the following:

If you hear a pulsing, whirring or vibrating type of sound coming from a component of your product, try the following:

If the volume level heard from your product is faint or quieter than normal, try the following:

If your product appears to be receiving power but won't power on as expected:

If your product produces unexpected ticking, clicking or popping noises when turning on, try the following:

If the LED indicator light on your product is solid red or flashing red, please try the following:

If you are unable to turn on your product while it is unplugged and using only battery power, try the following:

If power to your product seems intermittent or it powers on and off unexpectedly, try the following:

If you open the Bose Connect app on your iOS or Android device but your Bose Bluetooth® product is not found or does not appear in the app, try the following:

If you have trouble using Party Mode (playing two speakers in unison) or Stereo Mode (playing two speakers as a left/right stereo pair), try the following:

If the Bluetooth connection between your product and a connected audio device is only reliable within short range of your product, try the following:

If you are unable to pair a Bluetooth device (i.e. mobile phone, tablet or computer) to your product, try the following:

If the Bluetooth connection between your system and a connected device (i.e. laptop, smartphone, or Bose app) is intermittent or is lost unexpectedly, try the following:

If you cannot start or complete an update on a Bose product or app, try the following:

If you have trouble using Party Mode (playing two speakers in unison) or Stereo Mode (playing two speakers as a left/right stereo pair), try the following:

If your product is plugged in to charge but the battery level does not increase or your product does not indicate that the battery is charging:

If the battery charge level drains at a faster rate than expected, try the following:

If you are unable to turn up or turn down the volume of your product or experience unexpected volume changes or spikes in listening level, try the following: