If your product can connect to your network but is unable to obtain a strong signal or randomly disconnects from your wireless router, try the following:
If your product is unable to connect to your wireless router for Internet access:
Your Bose wireless product has an internal Wi-Fi network that is used for system setup. If this network cannot be connected or found by the device being used to setup your product, try the following:
If your product is unable to connect to your wireless router for Internet access:
Your Bose wireless product has an internal Wi-Fi network that is used for system setup. If this network cannot be connected or found by the device being used to setup your product, try the following:
Related error codes: c3-sc1005, 1321
If you are trying to access a music service but content from that service is unavailable or cannot be played, try the following:
Related error codes: 1018, 1616, 3511
Music services often have a skip limit that restricts the number or tracks you can skip. If a music service shows a message that your skip limit has been reached, you have reached the maximum allowed number of skipped songs. If this message appears unexpectedly, try the following:
From January 22nd, 2024, Radioplayer is no longer compatible with SoundTouch products. This means users are longer able to use the SoundTouch app or SoundTouch product presets to browse or play Radioplayer content.
If you still want to use Radioplayer with your Soundtouch speaker, try the following:
If you experience distortion, crackling, static, noise or unexpected poor sound quality from your product:
If your product seems to be set up properly but does not produce sound, try the following:
If your product appears to be receiving power but won't power on as expected:
Related error codes: 1018, 1616, 3511
Music services often have a skip limit that restricts the number or tracks you can skip. If a music service shows a message that your skip limit has been reached, you have reached the maximum allowed number of skipped songs. If this message appears unexpectedly, try the following: